Assistant Site Manager

Whistle Express Car Wash•Savannah, GA

12d

About The Position

The Assistant Site Manager works alongside the Site Manager to keep site operations running smoothly. The role focuses on developing and supporting team members, delivering a strong guest experience, solving problems in real time, and maintaining operational standards. It is described as a development path toward becoming a Site Manager, and many Whistle Express Site Managers began in this role. The position involves supporting team onboarding, training, scheduling, and shift management; assisting customers and promoting memberships and services; checking equipment, supporting safety, cleaning and maintenance, and monitoring supplies; helping with sales and promotions; and addressing operational challenges. The Assistant Site Manager makes informed decisions to minimize disruptions and escalates issues to the Site Leader when necessary. The role is suited to someone comfortable in a fast-paced, physically active, outdoor environment.

Requirements

Prior management or supervisory experience is preferred; a track record of ownership is valued more than a specific title.
Demonstrated ability to lead people and hold a team to a standard.
Ability to take ownership of outcomes and drive results.
Strong problem-solving ability, including diagnosing issues quickly, making decisions confidently, and following through.
Ability to develop and support other people.
Comfort working in a fast-paced, physically active, outdoor environment.

Nice To Haves

Prior management or supervisory experience.

Responsibilities

Assist in onboarding new team members and explain company values, site procedures, and role expectations.
Guide and support team members to help them improve and succeed.
Support scheduling and shift management to ensure adequate staffing and a fair team workload.
Promote a positive team culture by recognizing achievements, encouraging collaboration, and addressing conflicts promptly.
Help identify training needs and coordinate development opportunities.
Greet customers and help ensure they feel welcomed and valued.
Answer questions about services, membership options, and promotions.
Address and resolve customer concerns, escalating to the Site Leader when necessary.
Promote unlimited wash memberships and other services to support customer engagement and retention.
Monitor the site for opportunities to improve the customer experience and share feedback with the Site Leader.
Check equipment daily and report issues to the Site Leader.
Follow site safety protocols and help team members maintain safe work practices.
Assist with routine cleaning and maintenance to uphold quality standards.
Monitor supply inventory and communicate restocking needs to the Site Leader.
Identify operational challenges and suggest improvements to keep daily operations running smoothly.
Assist in upselling additional services or products to help achieve site sales goals.
Support site promotions and marketing initiatives.
Track sales activity and provide feedback to the Site Leader on revenue opportunities.
Make quick, informed decisions to keep daily operations on track and minimize disruptions.
Collaborate with team members to address challenges and improve site performance.