Assistant Site Manager

Whistle Express Car Wash•Reidville, SC

About The Position

The Assistant Site Manager at Whistle Express works alongside the Site Manager to keep site operations running smoothly. The role focuses on developing and supporting team members, delivering a strong customer experience, resolving issues, maintaining operational standards, and supporting sales. It is described as a development role and proving ground for future Site Managers.

Requirements

Experience leading people and holding a team to a standard.
Ability to take ownership of outcomes and drive results.
Strong problem-solving and decision-making skills, including diagnosing issues quickly and following through.
Ability to develop and support other people.
Comfort working in a fast-paced, physically active, outdoor environment.

Nice To Haves

Prior management or supervisory experience.

Responsibilities

Assist in onboarding team members and explaining company values, site procedures, and role expectations.
Guide and support team members, identify training needs, and coordinate development opportunities.
Support scheduling and shift management to maintain adequate staffing and a fair workload.
Promote a positive team culture by recognizing achievements, encouraging collaboration, and addressing conflicts.
Welcome customers and answer questions about services, memberships, and promotions.
Resolve customer concerns promptly and escalate issues to the Site Leader when necessary.
Promote unlimited wash memberships and other services to support customer engagement, retention, and sales goals.
Monitor the site for opportunities to improve the customer experience and provide feedback to the Site Leader.
Check equipment daily, report issues, follow safety protocols, and help team members maintain safe work practices.
Assist with routine cleaning and maintenance and monitor supply inventory needs.
Identify operational challenges, suggest improvements, and make timely decisions to keep operations on track.
Support site promotions and marketing initiatives, assist with upselling, track sales activity, and share revenue-growth opportunities with the Site Leader.
Collaborate with team members to address challenges and improve site performance.