Assistant Site Manager

Whistle Express Car Wash•Port Wentworth, GA

1d•$17 - $21

About The Position

The Assistant Site Manager works alongside the Site Manager to keep site operations running smoothly. The role focuses on developing and supporting the team, delivering a strong customer experience, solving problems in real time, and maintaining operational standards. It is described as a development path toward Site Manager, with many Site Managers having advanced from this role. The position supports onboarding, coaching, scheduling, customer service, membership and service sales, equipment checks, safety, cleaning, maintenance, inventory, promotions, and day-to-day problem solving. The Assistant Site Manager makes practical decisions to minimize disruptions and escalates matters to the Site Leader when necessary. The work takes place in a fast-paced, physically active, outdoor environment. Base pay is $17.00–$21.00.

Requirements

Prior management or supervisory experience is preferred; a track record of ownership is valued more than a specific title.
Experience leading people and holding a team to a standard.
Ability to take ownership of outcomes and drive results.
Strong problem-solving skills, including diagnosing issues quickly, making confident decisions, and following through.
Ability to develop and support team members.
Comfort working in a fast-paced, physically active, outdoor environment.

Nice To Haves

Prior management or supervisory experience.

Responsibilities

Assist with onboarding new team members and explain company values, site procedures, and role expectations.
Guide and support team members, help identify training needs, and coordinate development opportunities.
Support scheduling and shift management to ensure adequate staffing and a fair workload.
Promote a positive team culture by recognizing achievements, encouraging collaboration, and addressing conflicts promptly.
Greet customers and answer questions about services, memberships, and promotions.
Address customer concerns promptly and escalate them to the Site Leader when necessary.
Promote unlimited wash memberships and other services, and assist with upselling to help achieve sales goals.
Monitor the site for opportunities to improve customer experience and provide feedback or suggestions to the Site Leader.
Check equipment daily, report issues to the Site Leader, and support site safety protocols and safe work practices.
Assist with routine cleaning and maintenance to uphold quality standards.
Monitor supply inventory and communicate restocking needs to the Site Leader.
Identify operational challenges, suggest practical improvements, and make timely decisions to keep daily operations on track.
Support site promotions and marketing initiatives, track sales activity, and provide feedback on opportunities to increase revenue.
Collaborate with team members to address challenges and improve overall site performance.