Assistant Site Manager
About The Position
The Assistant Site Manager works alongside the Site Manager to keep site operations running smoothly, develop the team, deliver a strong guest experience, solve problems in real time, and uphold operating standards. The role is described as a development path toward Site Manager, with an emphasis on leading people, taking ownership of outcomes, and driving results. The position supports team onboarding, coaching, scheduling, and a positive team culture; assists customers with services, memberships, promotions, and concerns; supports equipment checks, safety, cleaning, maintenance, and inventory; and contributes to sales goals through membership promotion, upselling, and marketing initiatives. The Assistant Site Manager also identifies operational challenges, makes informed decisions, and collaborates with team members to keep daily operations on track.
Requirements
- Has led people before and understands how to hold a team to a standard.
- Takes ownership of outcomes and knows how to drive results.
- Demonstrates problem-solving ability, including diagnosing issues quickly, making confident decisions, and following through.
- Builds up and develops other people.
- Comfortable working in a fast-paced, physically active, outdoor environment.
Nice To Haves
- Prior management or supervisory experience is preferred; a track record of ownership is valued more than a specific title.
Responsibilities
- Assist in onboarding team members and explain company values, site procedures, and role expectations.
- Guide and support team members, identify training needs, and coordinate development opportunities.
- Support scheduling and shift management to maintain adequate staffing and fair workloads.
- Promote a positive team culture by recognizing achievements, encouraging collaboration, and addressing conflicts promptly.
- Greet customers and help them feel welcomed and valued.
- Explain services, membership options, and promotions to customers clearly and courteously.
- Resolve customer concerns promptly and escalate them to the Site Leader when necessary.
- Promote unlimited wash memberships and other services to support customer engagement, retention, and sales goals.
- Monitor the site for opportunities to improve the customer experience and share feedback or suggestions with the Site Leader.
- Check equipment daily, report issues to the Site Leader, and support site safety protocols and safe work practices.
- Assist with routine cleaning and maintenance to uphold quality standards.
- Monitor supply inventory and communicate restocking needs to the Site Leader.
- Identify operational challenges and suggest improvements to keep daily operations running smoothly.
- Assist with upselling additional services or products and support site sales goals.
- Support site promotions and marketing initiatives.
- Track sales activity and provide feedback to the Site Leader on opportunities to increase revenue.
- Make quick, informed decisions to maintain daily operations and minimize disruptions.
- Collaborate with team members to address challenges and improve site performance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
