Assistant Site Manager

Whistle Express Car Wash • Memphis, TN

7d • $17 - $21

About The Position

The Assistant Site Manager works alongside the Site Manager to keep site operations running smoothly. The role develops and supports team members, helps maintain a strong customer experience, solves operational problems, and upholds site standards. It is a development path toward Site Manager; the company notes that many Site Managers advanced through this role.

Requirements

• Prior management or supervisory experience is preferred; a track record of ownership is valued more than a specific title.
• Experience leading people and holding a team to a standard.
• Ability to take ownership of outcomes and drive results.
• Problem-solving ability, including diagnosing issues quickly, making decisions confidently, and following through.
• Ability to develop and support other people.
• Comfort working in a fast-paced, physically active, outdoor environment.

Nice To Haves

• Prior management or supervisory experience.

Responsibilities

• Assist with onboarding team members and explaining company values, site procedures, and role expectations.
• Guide and support team members, identify training needs, and coordinate development opportunities.
• Support scheduling and shift management to maintain adequate staffing and a fair workload.
• Promote a positive team culture by recognizing achievements, encouraging collaboration, and addressing conflicts.
• Welcome customers and answer questions about services, memberships, and promotions.
• Resolve customer concerns promptly and escalate them to the Site Leader when necessary.
• Promote unlimited wash memberships and other services to support customer engagement, retention, and sales goals.
• Monitor the site for opportunities to improve the customer experience and share suggestions with the Site Leader.
• Check equipment daily, report issues, follow safety protocols, and help team members maintain safe work practices.
• Assist with routine cleaning and maintenance to uphold quality standards.
• Monitor inventory and communicate restocking needs to the Site Leader.
• Identify operational challenges, suggest improvements, and make informed decisions to minimize disruptions.
• Support site promotions and marketing initiatives, assist with upselling, and track sales activity.
• Collaborate with team members to address challenges and improve site performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed