Assistant Site Manager

Whistle Express Car Wash•San Jose, CA

18d

About The Position

The Assistant Site Manager works alongside the Site Manager to keep site operations running smoothly. The role supports team development, guest experience, operational standards, sales, and real-time problem-solving, and is described as a development path toward Site Manager roles. The position involves supporting and guiding team members, helping with staffing and shift management, welcoming customers and addressing their concerns, promoting memberships and services, checking equipment, supporting safety and site upkeep, monitoring inventory, and identifying operational improvements. The Assistant Site Manager is expected to take ownership of outcomes, make confident decisions, and help the team meet standards in a fast-paced, physically active outdoor environment.

Requirements

Prior experience leading people and holding a team to a standard.
Ability to take ownership of outcomes and drive results.
Problem-solving skills, including diagnosing issues, making decisions confidently, and following through.
Ability to develop and support team members.
Comfort working in a fast-paced, physically active, outdoor environment.

Nice To Haves

Prior management or supervisory experience.

Responsibilities

Assist with onboarding new team members and explaining company values, site procedures, and role expectations.
Provide guidance and support to help team members improve and succeed.
Support scheduling and shift management to ensure adequate staffing and a fair workload.
Promote a positive team culture by recognizing achievements, encouraging collaboration, and addressing conflicts promptly.
Help identify training needs and coordinate development opportunities.
Greet customers warmly and help ensure they feel welcomed and valued.
Answer customer questions about services, membership options, and promotions.
Address and resolve customer concerns promptly, escalating to the Site Leader when necessary.
Promote unlimited wash memberships and other services to support customer engagement and retention.
Monitor the site for opportunities to improve customer experience and share feedback or suggestions with the Site Leader.
Check equipment daily and report issues to the Site Leader.
Follow safety protocols and help team members maintain safe work practices.
Assist with routine cleaning and maintenance to uphold quality standards.
Monitor supplies inventory and communicate restocking needs to the Site Leader.
Identify operational challenges and suggest improvements to daily operations.
Assist in upselling additional services or products to help achieve site sales goals.
Support implementation of site promotions and marketing initiatives.
Track sales activity and provide the Site Leader with feedback on revenue opportunities.
Identify operational issues, suggest practical solutions, and make timely decisions to minimize disruption.
Collaborate with team members to address challenges and improve site performance.