Assistant Site Manager

Whistle Express Car Wash•Hot Springs, MT

19d

About The Position

The Assistant Site Manager works alongside the Site Manager to help keep site operations running smoothly. The role focuses on developing and supporting the team, delivering a strong guest experience, solving problems in real time, and maintaining operational standards. It is described as a proving ground for future Site Managers, with many of Whistle Express’s Site Managers having advanced through this role. The Assistant Site Manager supports onboarding, scheduling, team development, customer service, equipment and site upkeep, inventory, sales, and day-to-day problem-solving. The position involves working in a fast-paced, physically active, outdoor environment.

Requirements

Prior management or supervisory experience is preferred; a track record of ownership is valued more than a specific title.
Experience leading people and holding a team to a standard.
Ability to take ownership of outcomes and drive results.
Strong problem-solving skills, including diagnosing issues, making decisions confidently, and following through.
Ability to develop and support other people.
Comfort working in a fast-paced, physically active, outdoor environment.

Nice To Haves

Prior management or supervisory experience.

Responsibilities

Assist in onboarding new team members and explain company values, site procedures, and role expectations.
Guide and support team members, promote a positive team culture, recognize achievements, encourage collaboration, and address conflicts promptly.
Support scheduling and shift management to ensure adequate staffing and a fair workload.
Identify training needs and coordinate development opportunities.
Greet customers and answer questions about services, memberships, and promotions.
Address customer concerns promptly and escalate them to the Site Leader when necessary.
Promote unlimited wash memberships and other services to improve customer engagement and retention.
Monitor the site for opportunities to improve the customer experience and share feedback with the Site Leader.
Check equipment daily, report issues to the Site Leader, and support site safety protocols and safe work practices.
Assist with routine cleaning and maintenance to uphold quality standards.
Monitor supply inventory and communicate restocking needs to the Site Leader.
Identify operational challenges and suggest improvements to keep daily operations running smoothly.
Assist with upselling additional services or products to help achieve site sales goals.
Support implementation of site promotions and marketing initiatives.
Track sales activity and provide feedback to the Site Leader on revenue opportunities.
Make timely decisions, suggest practical solutions to operational issues, and collaborate with team members to improve site performance.