Assistant Showroom Manager - Collection at UTC

Purple•San Diego, CA

About The Position

Purple is seeking a friendly, communicative, customer service-oriented Assistant Showroom Manager to help oversee daily store operations. The role supports the Store Manager in managing and developing retail associates, serving customers, and contributing to the store’s success and profitability. The position is full-time, expected to work approximately 30–40 hours per week, with actual hours varying according to business needs. Compensation is $28.00 per hour, plus eligibility for monthly commissions on qualifying mattress sales under the applicable commission agreement.

Requirements

High school diploma required; a bachelor's degree is preferred.
At least 3 years of experience working in a retail environment, ideally in a supervisory role.
Excellent interpersonal communication skills and a customer-service-oriented attitude.
Ability to stay organized and manage time effectively.
Leadership, management, team-building, and problem-solving strengths.
Ability to thrive in a fast-paced, sometimes high-pressure environment.
Understanding of basic business management functions.
Enthusiasm, a positive attitude, and willingness to learn and tackle new challenges.
Demonstrated competencies in effective communication and management.
Ability to meet the physical demands described, with reasonable accommodations available where applicable.

Nice To Haves

Bachelor's degree.
Expert knowledge of Purple’s 5 Steps.
Exceptional communication and interpersonal abilities.
Excellent problem-solving abilities.
Prior retail supervisory experience.

Responsibilities

Assist in overseeing daily retail operations and staff.
Help the Store Manager recruit, train, and supervise sales and operations staff.
Motivate staff to meet sales targets and maintain strong personal sales.
Oversee stock levels and help ensure merchandise is in stock and displayed presentably.
Address customer complaints and issues professionally.
Handle staff conflicts, complaints, and problems.
Prepare promotional materials and in-store displays.
Ensure compliance with health and safety regulations.
Greet customers and check on customer purchase orders.
Assess customer needs, answer questions, and provide product recommendations based on knowledge of Purple products and history.
Use the point-of-sale system to conduct transactions and process merchandise returns.
Assist with product inventory procedures.
Cross-sell and upsell products; communicate in-store promotions and special offers.
Build lasting customer relationships and work with coworkers to ensure customer satisfaction.
Follow opening and closing procedures.
Find ways to improve sales and increase revenue.