Assistant Showroom Manager

Indochino • Lynnfield, MA

13h • $23 - $27 • Onsite

About The Position

The Assistant Showroom Manager supports the Showroom Manager in driving sales, delivering exceptional customer experiences, and overseeing daily showroom operations. The role leads and develops team members, helps manage appointments and customer fittings, and contributes to showroom profitability and performance. It is designed to provide leadership development and prepare the successful candidate for a future Showroom Manager role.

Requirements

• At least 2 years of leadership experience in a retail, sales, or customer-focused environment.
• Proven ability to drive sales and meet or exceed performance targets in a high-volume setting.
• Strong leadership skills and ability to coach, develop, and inspire a team.
• Excellent communication, interpersonal, and problem-solving abilities.
• Ability to collaborate and take initiative in a fast-paced, evolving retail environment.
• Entrepreneurial mindset and desire to take ownership and grow within the company.
• Proficiency in iOS and MS Office applications.
• Flexibility to work evenings, weekends, and holidays based on showroom needs.

Nice To Haves

• Experience managing appointments, fittings, and alterations.

Responsibilities

• Lead the team in meeting and exceeding daily revenue and performance goals, including sales targets, conversion rates, UPT, and average order value.
• Help develop and execute strategies to improve showroom performance and profitability.
• Coach team members in the moment and foster a results-driven culture.
• Analyze sales performance, identify opportunities, and implement solutions.
• Build high-value client relationships and provide personalized service.
• Develop local partnerships and networking opportunities to expand showroom reach and sales.
• Manage the Book of Business program and ensure corporate partners' sales and needs receive attentive service.
• Conduct customer fittings and pinning sessions, and complete appointments efficiently and accurately.
• Oversee fitting quality and efficiency, collaborate with tailors and alteration specialists, and communicate customer requirements.
• Educate customers about fittings, alterations, and delivery timelines.
• Oversee daily showroom operations, organization, and adherence to company standards.
• Manage appointments and walk-in traffic to optimize customer flow and sales opportunities.
• Assist with payroll, scheduling, and staffing decisions.
• Work with the Showroom Manager to implement operational initiatives and best practices, resolve challenges, and improve processes.
• Support visual merchandising to maximize product engagement and sales.
• Mentor team members and support recruiting, hiring, onboarding, coaching, and training.
• Lead team meetings, training, and development conversations in partnership with the Showroom Manager.
• Collaborate with the Showroom Manager and District Manager on a development plan for transition into a future Showroom Manager role.
• Maintain exceptional service standards, help resolve escalated customer issues, and support showroom events and community engagement.
• Develop customer retention and loyalty through personalized service and post-purchase follow-up.
• Take ownership of showroom success, contribute to new initiatives and market strategies, and identify growth opportunities.
• Partner with district and corporate teams to share best practices and support business development.

Benefits

• Leadership development designed to support growth into a Showroom Manager position.
• Hands-on leadership experience and career development opportunities.
• Opportunity to contribute to the success of a top-volume showroom.
• Collaborative work environment alongside a passionate, high-performing team.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed