Assistant Service Manager

Wilkins RV•Town of Riga, NY

3d•$55,000 - $80,000•Onsite

About The Position

This position oversees the entire customer service experience from the point of setting the appointment to finalizing of the customer bill. The Assistant Service Manager will greet, establish, and maintain a positive rapport with customers, assist customers in determining needs, and promote products accordingly. This role involves estimating the cost of repair, preparing itemized service orders, and initiating service orders, securing customer signatures, and closing when completed. The Assistant Service Manager will develop a keen understanding of all company products and services, understand effective service sales processes, and actively seek sales opportunities. Maintaining good communication with customers and following up after work is completed to ensure satisfaction is key. The role requires understanding customer needs and being committed to exceeding customer expectations every day, while complying with all company policies and procedures.

Requirements

Strong communication skills
Positive attitude
Strong work ethic
Ability to work effectively in a team leadership setting

Nice To Haves

2 years’ experience in a management position

Responsibilities

Oversees the entire customer service experience from the point of setting the appointment to finalizing of the customer bill.
Greets, establishes, and maintains a positive rapport with customers.
Assists customers in determining needs; promotes our products, accordingly.
Estimates cost of repair and prepares itemized service order.
Initiates service orders, secures customer’s signature, and closes when completed.
Develops a keen understanding of all of our products and services.
Understands effective service sales processes and actively seeks sales opportunities.
Maintains good communication with customer and follows up after work is completed to ensure satisfaction.
Understands customer’s needs, committed to exceed customer expectations every day.
Complies with all company policies and procedures.