Assistant Service Manager
About The Position
The Assistant Service Manager coordinates the activities of technicians performing maintenance and repairs on cars, trucks, SUVs, and other vehicles. The role combines leadership and customer service to support efficient shop operations and a positive customer experience. The Assistant Service Manager also sells recommended automotive services, supplies, and accessories to meet customer needs and support business performance. Driven by Dobbs is a growing, multi-market automotive service organization formed by Dobbs Tire and Auto Centers and Conrad’s Tire Express & Total Car Care. Its locations provide tire products and automotive services ranging from routine maintenance to advanced diagnostics and engine repair. The company emphasizes training, development, safety, team wellbeing, and community involvement.
Requirements
- At least 3 years of experience in the automotive repair industry.
- Knowledge of automotive systems.
- Proficient use of tools and equipment used in automotive vehicle repair and servicing; training will be provided.
- Valid driver’s license.
- Strong verbal and written communication skills.
- Strong time-management, accountability, prioritization, organization, and problem-solving skills.
- Ability to work effectively in a fast-paced, high-volume environment and adapt to diverse team members.
- Commitment to safety, quality service, customer relationships, and achieving sales goals.
Responsibilities
- Assist in diagnosing vehicle issues and preparing accurate repair estimates.
- Obtain customer approval before performing recommended repairs.
- Inspect and road test repaired vehicles to verify the quality and accuracy of work.
- Maintain inventory of repair parts and equipment, and requisition replacement stock within inventory guidelines.
- Perform general service duties and miscellaneous tasks, including opening and closing the store and stocking tires or supplies.
- Coordinate technician activities and shop workflow.
- Sell recommended automotive services, supplies, and accessories to meet customer needs and support business performance.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
