Assistant Service Manager

Gerry Lane Buick•Baton Rouge, LA

20d

About The Position

Gerry Lane Buick is hiring an experienced Assistant Service Manager to oversee service advisors and porters. The role ensures staff follow established processes and procedures while maintaining a high level of customer satisfaction. The Assistant Service Manager manages and hires service advisors and porters, prioritizes required services, and helps customers have a positive dealership experience. The dealership describes itself as the #1 Buick GMC dealership in Louisiana and offers competitive pay, health insurance, and a 401(k). Gerry Lane Buick is an equal opportunity employer committed to workplace diversity and inclusion and prohibits discrimination and harassment based on protected characteristics.

Requirements

Experience as a dealership service manager or service advisor.
Technical automotive knowledge.
Demonstrated ability to manage others.
Organized and friendly personality.

Responsibilities

Ensure customers receive prompt, courteous, and effective service.
Take ownership of customers’ experience and carry out additional assignments that help leave a positive impression.
Manage and hire service advisors and porters.
Interview candidates and make new hires.
Prioritize required services.
Ensure customers have a positive dealership experience.
Provide concierge support for owner inquiries by phone or in person.
Spend quality time building relationships with customers.
Ensure staff follow established processes and procedures while maintaining customer satisfaction.