Dealership Assistant Service Manager - Salem Ford

Key Auto Group•Salem, NH

17d

About The Position

Key Auto Group is seeking an Assistant Service Manager for Salem Ford. The role focuses on helping customers understand service and repair needs, matching their concerns with appropriate service options, and keeping them informed throughout vehicle service. The Assistant Service Manager also oversees service department personnel and performance, supports customer retention and satisfaction, and contributes to department goals, budgeting, and marketing. Key Auto Group emphasizes a team-oriented culture, professional development, and promotion from within.

Requirements

At least 3 years of experience as a service manager.
Strong focus on providing excellent customer service.
High school diploma or higher education.
Clean driving record and valid driver's license.
Driven personality, eagerness to improve, and ability to work within and support internal teams.

Responsibilities

Assist customers with servicing and repairing their vehicles and explain the services needed.
Understand customer requirements and concerns and match them with service options.
Explain the service being performed and keep customers informed throughout the service process.
Stay up to date on new products, features, and accessories, and attend product training as required.
Maintain a service customer follow-up system that supports repeat and referral business and customer satisfaction.
Hire and supervise service department personnel and monitor their performance in serving customers.
Develop department goals and objectives, including an annual operating budget and a marketing plan to promote new business.
Maintain a high Customer Service Index (CSI) rating by addressing customer complaints promptly and appropriately.
Perform other duties as assigned.