Assistant Service Manager

Uftring Montgomery Chevrolet Cadillac • Peoria, IL

27d

About The Position

The Assistant Service Manager assists the Service Manager in overseeing the service department, ensuring customer satisfaction, and optimizing operations, including scheduling, parts management, and technician performance. The role includes forecasting department goals and objectives, administering the department budget, directing and scheduling employees, and supporting the hiring, training, motivation, counseling, and performance monitoring of service staff. The Assistant Service Manager also develops relationships with manufacturers, reviews customer repair orders, inspects technician repairs, and helps ensure compliance with applicable regulations.

The role regularly includes working as a Service Advisor to cover vacations and assist during morning and afternoon rushes. Compensation is based on experience and is expected to be $85,000 to $95,000 per year. The stated schedule is Monday through Friday, 6:30 a.m. to 5:30 p.m., and Saturday, 8:00 a.m. to 12:00 p.m.

Requirements

• Previous leadership experience.
• Dealership Service Advisor experience is required.
• Two years of experience in an auto repair facility.
• Ability to read and comprehend instructions and information.
• Excellent communication, supervisory, and managerial skills.
• Must be a team player with impeccable honesty and integrity.
• Must possess a valid Illinois driver’s license with an acceptable driving record.

Nice To Haves

• Technical knowledge.
• College degree.
• Factory training credentials.

Responsibilities

• Forecast goals and objectives for the department.
• Prepare and administer an annual operating budget for the department.
• Direct and schedule the activities of all department employees.
• Assist in hiring, training, motivating, counseling, and monitoring the performance of service staff.
• Develop and maintain relationships with manufacturers.
• Review and revise customer repair orders and inspect the quality of technician repairs.
• Understand and comply with federal, state, and local regulations affecting service operations.
• Regularly function as an Advisor to cover vacations and assist with morning and afternoon rushes.

Benefits

• Vacation and paid time off, with PTO available within the first year of employment.
• Paid time off for bereavement.
• Medical, dental, vision, life, short-term disability, and Teladoc insurance plans, with company participation.
• 401(k) plan with company participation.
• Employee discounts on vehicles, parts, and services.
• Opportunities for advancement and promotion from within.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed