Assistant Service Manager
Gerry Lane Buick•Baton Rouge, LA
About The Position
The Assistant Service Manager oversees Service Advisors and porters, ensuring staff follow established processes and procedures while maintaining the highest level of customer satisfaction. The role focuses on prompt, courteous, and effective service and on creating a positive dealership experience for customers. Gerry Lane Buick describes itself as the #1 Buick GMC dealership in Louisiana and is an equal opportunity employer committed to diversity and inclusion.
Requirements
- Experience as a dealership Service Manager or Service Advisor.
- Technical automotive knowledge.
- Demonstrated ability to manage others.
- Organized and friendly personality.
Responsibilities
- Ensure customers receive prompt, courteous, and effective service.
- Take ownership of customers’ experience by carrying out additional assignments that help the dealership leave a positive impression.
- Manage and hire Service Advisors and porters.
- Interview candidates and make new hires.
- Prioritize required services.
- Ensure customers have a positive dealership experience.
- Provide concierge support for owner inquiries by phone or in person.
- Spend quality time building relationships with customers.
Benefits
- Competitive pay
- Health insurance
- 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
