Assistant Service Manager

Lithia & Driveway•Chesapeake, VA

33d•$70,000 - $180,000

About The Position

The Assistant Service Manager assists the Service Manager in directing service-related staff to deliver exceptional customer service and meet performance targets. The role helps hire, train, and develop Service Department personnel and serves as a liaison between the store and Support Services Fixed Operations to ensure compliance with company policies and procedures. The position is at Priority Toyota Chesapeake. Compensation is listed as $70,000–$180,000 annually under a commission plan; actual pay may vary based on skills, experience, job-related knowledge, and location, with final compensation determined during the interview process. Applicants must be high school graduates or equivalent and at least 18 years old. The workplace is drug-free, and reasonable accommodations may be made to enable individuals to perform essential functions.

Requirements

Previous automotive dealership Service Department experience.
Excellent teaching, presentation, and time-management skills.
Knowledge of basic accounting principles and computer use.
Acceptable driving record and a valid driver's license in the state of residence.
High school graduate or equivalent.
At least 18 years old.

Responsibilities

Train, develop, and mentor Service Advisors and technical staff.
Resolve customer requests, questions, and concerns.
Inspect repair orders daily for legibility, accuracy, and legality.
Ensure manufacturer policies and procedures are followed.
Manage the administration, tracking, and follow-up needed to stay current on warranty, receivables, and service contracts.
Assist the Service Manager in directing service-related staff to deliver exceptional customer service and attain performance targets.
Assist with hiring, training, and developing Service Department personnel.
Liaise between the store and Support Services Fixed Operations to ensure compliance with company policies and procedures.