Assistant Service Manager
Lithia & Driveway•Paramus, NJ
About The Position
Mercedes-Benz of Paramus is hiring an Assistant Service Manager to support dealership service operations and help deliver an exceptional customer experience. The role partners with the Service Manager to maximize technician productivity, maintain OEM compliance, and achieve department performance goals. The Assistant Service Manager supports service advisors, technicians, and customers while helping drive profitability, efficiency, and customer retention. The position may serve as Acting Service Manager during absences and provide leadership support as needed.
Requirements
- At least 3 years of automotive service leadership experience in a franchised dealership, working as a Service Manager or Assistant Service Manager.
- Strong understanding of dealership service operations, repair order management, and customer service best practices.
- Knowledge of OEM warranty processes, manufacturer requirements, and dealership compliance standards.
- Experience with dealership management systems such as CDK, Reynolds & Reynolds, Dealertrack, or similar.
- Ability to analyze operational reports and performance metrics.
- Proven leadership, coaching, and team-building abilities.
- Effective conflict-resolution and customer-relations skills.
- Strong communication, organization, and time-management skills.
- Ability to thrive in a fast-paced, customer-focused environment.
- Valid driver’s license and acceptable driving record.
- High school graduate or equivalent.
- Must be 18 years or older.
Nice To Haves
- High-volume luxury dealership experience is preferred.
Responsibilities
- Support day-to-day Service Department operations, workflow, and customer service.
- Assist in managing service advisors, technicians, and support staff to meet departmental objectives.
- Monitor repair order flow, technician productivity, efficiency, and shop capacity utilization.
- Help ensure customers receive prompt, professional, and accurate service throughout repairs.
- Resolve customer concerns and escalated issues in a timely, professional manner.
- Review repair orders for completeness, accuracy, and compliance with OEM and dealership standards.
- Coordinate with Parts Department personnel to ensure timely parts availability and repair completion.
- Monitor KPIs, including CSI, labor sales, effective labor rate, technician efficiency, productivity, and warranty performance.
- Assist with employee coaching, onboarding, training, and performance development.
- Ensure adherence to manufacturer warranty policies, dealership procedures, and safety requirements.
- Support service marketing, maintenance programs, and customer retention initiatives.
- Maintain a clean, organized, and safe service environment.
- Assist with scheduling, workload distribution, and resource allocation within the Service Department.
- Serve as Acting Service Manager during absences and provide leadership support as needed.
- Perform other duties as assigned by dealership leadership.
Benefits
- Competitive pay
- Medical, dental, and vision plans
- Paid holidays and PTO
- Short- and long-term disability
- Paid life insurance
- 401(k) retirement plan
- Employee stock purchase plan
- Lithia Learning Center
- Vehicle purchase discounts
- Wellness programs
- Opportunities for advancement across a national network
- Leadership development and training through internal learning programs
- Performance-driven short-term and/or long-term incentives, including opportunity to earn bonus and commission
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
