Assistant Service Manager

Performance Ford of Somerville•Somerville, NJ

25d•Onsite

About The Position

Looking for an experienced Assistant Service Manager/Service Advisor who is looking toward the future. The role involves greeting customers, listening to their needs, scheduling appointments, and potentially setting up loaner cars and verifying insurance before maintenance is scheduled. Working at a Ford dealership offers the opportunity to be part of a brand that honors its past and invests in the future. The company values service to one another and the world as much as service to its customers. The employer is an equal opportunity employer committed to diversity and inclusion in the workplace. It prohibits discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other characteristic protected by federal, state, or local law.

Requirements

At least 1 year of experience in a service department.
High school diploma or equivalent.
Ability to identify problems quickly.
Automobile knowledge.
A record of achieving exceptional customer satisfaction.
Past experience as a service advisor, assistant lane manager, or service consultant.
Energetic personality.
Desire for a long-term career with a growing organization.
Personal and professional integrity.
Computer skills and willingness to learn new programs.
Ability to learn new technology and repair and service procedures and specifications.
Ability to lift 50 pounds and work on your feet for extended periods.
Ability to work in a fast-paced environment.
Basic computer skills.
Positive, friendly attitude.

Nice To Haves

Previous experience at a Ford dealership.

Responsibilities

Greet customers promptly.
Obtain customer and vehicle information.
Clearly report vehicle symptoms as described by the customer.
Determine and recommend maintenance based on the vehicle’s age, mileage, and service history.
Prepare complete and accurate estimates for labor and parts.
Establish follow-up times.
Monitor each vehicle’s progress throughout the day and frequently update customers.
Verify that the final invoice reconciles with the work performed on the repair order.
Explain completed work and charges to customers.
Schedule appointments as needed.
Set up loaner cars and verify insurance before maintenance is scheduled, as applicable.