Assistant Service Manager
Pace Transportation•Charlestown, IN
•$70,000 - $75,000
About The Position
The Assistant Service Manager supports the Service Manager in overseeing the daily operations of the trailer repair service department. The role assists with managing the service team, coordinating schedules, ensuring high-quality repairs, and improving customer satisfaction. The Assistant Service Manager steps in to lead the department when the Service Manager is absent and works closely with technicians and customers to maintain smooth operations.
Requirements
- High school diploma or equivalent.
- At least 3 years of experience in trailer repair or a related field.
- At least 3 years of experience in a supervisory or leadership role.
- Strong leadership and team support abilities.
- Excellent customer service and communication skills.
- Proficiency with diagnostic tools and trailer repair techniques.
- Solid understanding of safety standards and industry regulations.
- Strong organizational and problem-solving skills.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
- Ability to lift or carry 50 pounds infrequently.
Nice To Haves
- Relevant technical certifications.
- An associate degree in automotive or mechanical engineering.
Responsibilities
- Assist in supervising and mentoring service technicians and support staff.
- Help schedule and allocate tasks to support efficient workflow and timely repair completion.
- Assist with staff training and development to enhance skills and performance.
- Serve as a secondary customer contact for service inquiries, repair status, and concerns.
- Help resolve customer complaints and issues with professional, timely responses.
- Build and maintain positive customer relationships to encourage repeat business and referrals.
- Support daily service department operations, including workflow, parts inventory, and equipment maintenance.
- Ensure adherence to safety standards, company policies, and industry regulations.
- Assist with monitoring and controlling department budgets, including labor and inventory expenses.
- Help implement and maintain quality-control processes to ensure repairs meet company standards and customer expectations.
- Inspect completed work as needed to verify quality and accuracy.
- Assist in developing and enforcing best practices for repair procedures and service delivery.
- Help prepare and manage service reports, including work orders, service logs, and performance metrics.
- Analyze service data to identify trends and areas for improvement.
- Coordinate with departments such as sales and parts to support overall business operations.
- Stay current with industry trends, technological advancements, and best practices in trailer repair and maintenance.
- Provide technical support and guidance to technicians, including help with troubleshooting complex repair issues.
- Ensure proper diagnostic procedures are followed.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
