ASSISTANT SERVICE MANAGER

GHP Management Corporation•Los Angeles, CA

6d•$85,000 - $95,500•Onsite

About The Position

The Assistant Service Manager helps maintain the property in excellent condition and creates a quality living environment for residents. The role contributes to the community’s appearance and reputation while supporting resident and guest service. The position serves as a senior maintenance technician, handling complex repairs, mentoring other technicians, and helping coordinate maintenance work when the Maintenance Manager is absent. It also assists with inspections to ensure units are complete and ready for move-in.

Requirements

2–5 years of experience in property management or hospitality as a technician, or similar experience.
High school diploma or equivalent.
Ability to communicate clearly and effectively in English, verbally and in writing.
Ability to multitask and maintain good organizational skills.
Regular and physical attendance is required.
Ability to work indoors and outdoors, potentially subject to natural elements, and in low to moderate noise levels.
Ability to move through and around apartment homes and the community, including ascending and descending stairs.
Ability to bend, stoop, reach, and lift; frequently lift, move, or carry 25 pounds and occasionally lift, move, or carry up to 50 pounds with or without assistance.
Ability to communicate and exchange information with coworkers, vendors, residents, and visitors.
Ability to remain stationary for extended periods and observe details at close range.
Manual dexterity to grasp, manipulate, assemble, handle, install, position, and move materials and objects.
Ability to work around chemical cleaning solutions.

Nice To Haves

HVAC certification.
Multilingual ability.

Responsibilities

Create a sense of community and an outstanding living experience for residents.
Welcome and greet guests and residents, offer assistance, give directions, and help with accessibility needs.
Demonstrate service excellence and follow company values, policies, and initiatives.
Complete daily repairs and upkeep of the community and prepare vacant units for occupancy.
Care for, maintain, and inventory property and company supplies and equipment; keep the work area clean.
Follow GHP and community policies, OSHA standards, and company safety policies.
Complete repairs thoroughly and on time, following supervisor instructions.
Perform basic plumbing repairs, including work on faucets, toilets, and toilet tank components; pull and replace toilets; and caulk.
Prepare unit walls through touch-up painting, sanding, color matching, and drywall repair; complete unit painting when staffing needs require it.
Repair and service appliances, including replacing burners, rings, knobs, refrigerator shelves, and lights.
Complete electrical tasks such as installing switches, plugs, ballasts, and bulbs; splicing cords; testing circuit breakers; and servicing exhaust fans.
Replace, adjust, and install locks and bolts; make keys as needed; install latches; and repair or replace screens and doors.
Assist with major appliance installations.
Perform simple carpentry, including changing closet rods, replacing mirrors, repairing or installing drawers and drawer tracks, and installing or removing drape rods.
Serve as the senior maintenance technician, complete complex tasks, and mentor other Maintenance Technicians in developing techniques and skills.
When the Maintenance Manager is absent, delegate and assign tasks to Maintenance Technicians and guide work-order priorities.
As instructed, supervise and evaluate Service Technicians and provide guidance for improvement.
Assist the Maintenance Manager with unit inspections to verify punch lists are complete and units are market- and move-in-ready.
Perform other duties as assigned.