Assistant Service Manager
About The Position
We are seeking a motivated, customer-focused Assistant Automotive Service Manager to support the daily operations of a high-volume service department. The role assists in leading service advisors and technicians, ensuring exceptional customer satisfaction, maintaining efficient workflow, and helping achieve departmental sales and profitability goals. The Assistant Service Manager supports the Service Manager and assumes leadership responsibilities in the Service Manager’s absence. Success in this role includes meeting or exceeding CSI objectives, maintaining productive and efficient service workflow, supporting service team development, helping achieve department sales and profitability goals, and building lasting customer relationships through exceptional service.
Requirements
- At least 3 years of automotive service experience, preferably in a leadership or advisor role.
- Strong knowledge of automotive repair processes and service department operations.
- Excellent communication and customer service skills.
- Proven ability to lead teams and manage multiple priorities.
- Valid driver’s license and acceptable driving record.
Nice To Haves
- Experience with dealership management systems such as CDK, Reynolds & Reynolds, Dealertrack, Tekion, or similar.
- Previous experience as a Service Advisor, Shop Foreman, Parts Manager, or Assistant Service Manager.
- OEM dealership experience; Honda experience preferred, if applicable.
- Strong understanding of service retention and customer experience initiatives.
Responsibilities
- Assist the Service Manager with daily service department operations.
- Support, coach, and develop service advisors and support staff.
- Monitor workflow and technician productivity to ensure efficient vehicle repairs and maintenance.
- Help maintain high levels of customer satisfaction and resolve customer concerns professionally.
- Review repair orders for accuracy, completeness, and compliance with dealership standards.
- Think ahead and build and execute projects and timelines.
- Ensure warranty, manufacturer, and dealership policies are followed.
- Monitor appointment scheduling and service retention efforts.
- Assist in achieving department sales, gross profit, and CSI (Customer Satisfaction Index) goals.
- Maintain a safe, clean, and organized service department.
- Collaborate with Parts, Sales, and Warranty departments to ensure a seamless customer experience.
- Step into leadership responsibilities in the absence of the Service Manager.
Benefits
- Competitive salary plus performance-based bonus opportunities.
- Medical, dental, and vision insurance.
- Paid time off and holidays.
- 401(k) with company match.
- Ongoing manufacturer and leadership training.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
