Assistant Service Manager

Mission Rock Residential•Reno, NV

21d•Onsite

About The Position

The Assistant Service Manager supports the Service Manager or leads in the Service Manager’s absence, ensuring the property’s physical aspects meet company standards and applicable laws. The role helps lead on-site maintenance staff, when applicable, and diagnoses and addresses property maintenance issues. Work includes repairs, preventative maintenance, apartment turns and inspections, resident work orders, and oversight of outside contractors.

Requirements

Comprehension of federal fair housing laws and applicable local housing provisions.
Excellent customer service and interpersonal skills, including the ability to relate to others, self-regulate, and de-escalate tense or antagonistic situations.
Knowledge of general property repairs, which may include HVAC, electrical, plumbing, pool, carpentry, drywall, exterior structural, and appliance repairs, as applicable.
Exceptional organizational and time-management skills.
Ability to multitask, delegate, make quick and effective decisions, analyze situations, and resolve problems.
Must be authorized to work for any employer in the United States; the company cannot sponsor or take over sponsorship of an employment visa.

Responsibilities

Assist the supervisor with managing the on-site maintenance team, if applicable.
Help diagnose problems and perform assigned property repairs, including HVAC, electrical, plumbing, pool, carpentry, drywall, exterior structural, and appliance repairs, as applicable.
Schedule, monitor, and perform preventative maintenance tasks and apartment turns.
Inspect apartments before and after move-ins and move-outs.
Respond promptly and correctly to resident work orders and delegate work orders to other maintenance staff, if applicable.
Obtain bids from outside contractors and oversee contractor work for completeness, as required.

Benefits

Bonus opportunity
Paid time off, including 13 paid holidays, a Floating Holiday, a Volunteer Day, accrued sick time, and 15 days (120 hours) of vacation in the first year
Housing discount program, based on availability and prior ownership group approval
401(k) retirement plan with company match
Medical, dental, and vision coverage
Health Savings Account with employer contribution
Flexible Spending Account options
Employer-sponsored short-term and long-term disability coverage
Company-paid life insurance
Optional critical illness, hospital indemnity, and accident insurance
Employee Assistance Program