Assistant Service Manager / Service Drive Manager | Commission-Based - Eastside Subaru
About The Position
Eastside Subaru is seeking a customer-focused, results-driven professional to lead service drive operations and help deliver an exceptional ownership experience. This is a hands-on leadership role in a fast-paced dealership environment, supporting technicians, service advisors, and service department operations. The position offers a collaborative workplace, a strong customer base, and opportunities for career advancement. The manager oversees daily service drive operations and customer flow, coaches service advisors, supports effective customer communication throughout repairs, and resolves escalated customer concerns. The role also monitors schedules and workflow, works with technicians and department management to meet performance goals, maintains customer satisfaction, supports departmental sales, productivity, and profitability objectives, and ensures compliance with dealership policies and manufacturer standards.
Requirements
- Previous automotive service department leadership experience.
- Strong customer service and conflict-resolution skills.
- Proven ability to lead, motivate, and develop a team.
- Excellent communication and organizational skills.
- Ability to work effectively in a fast-paced dealership environment.
- Strong understanding of service department operations and workflow management.
- Must be at least 18 years old.
- Must have a valid driver's license and clean driving record.
- Must be able to pass a criminal background check and pre-employment drug screen.
Nice To Haves
- Experience as a Service Advisor, Assistant Service Manager, or Service Drive Manager is preferred.
Responsibilities
- Manage daily service drive operations and customer flow.
- Support and coach service advisors to maximize customer satisfaction and performance.
- Ensure exceptional customer communication throughout the repair process.
- Handle customer concerns and resolve escalated situations professionally.
- Monitor service schedules and workflow to improve efficiency.
- Work with technicians, advisors, and department management to meet performance goals.
- Maintain high CSI (Customer Satisfaction Index) scores.
- Assist in achieving departmental sales, productivity, and profitability objectives.
- Ensure dealership policies and manufacturer standards are followed.
Benefits
- Employer-subsidized medical and dental insurance with comprehensive coverage options.
- Company-paid life insurance.
- Employee Assistance Plan.
- Text-based Telehealth.
- Voluntary short- and long-term disability, critical illness, accident, pet, and additional life insurance options.
- 401(k) with company match.
- Paid time off accruing from Day 1.
- Employee pricing for employees and their families on parts, service, and vehicles.
- Career advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
