Assistant Service Manager/Service Advisor

Performance Ford of Somerville•Somerville, NJ

3d•Onsite

About The Position

We are looking for an experienced Service Advisor or Assistant Service Manager to greet customers, listen to their needs, and schedule appointments. The role may also involve arranging loaner cars and verifying insurance before maintenance is scheduled. The position is at a Ford dealership and focuses on providing customers with clear communication and service throughout the repair process.

Requirements

At least 1 year in a service department.
Past experience as a service advisor, assistant lane manager, or service consultant.
Knowledge of automobiles.
Ability to identify problems quickly.
Ability to lift 50 pounds and work on your feet for extended periods.
Ability to work in a fast-paced environment.
Basic computer skills and willingness to learn new programs and technology.
Ability to learn repair and service procedures and specifications.
Energetic personality and positive, friendly attitude.
Desire for a long-term career with a growing organization.
Personal and professional integrity.
High school diploma or equivalent.

Nice To Haves

Previous experience at a Ford dealership is a plus.

Responsibilities

Greet customers promptly.
Obtain customer and vehicle information.
Clearly document vehicle symptoms as described by the customer.
Determine and recommend maintenance based on the vehicle’s age, mileage, and history.
Prepare a complete and accurate estimate of labor and parts costs.
Establish a follow-up time.
Monitor each vehicle’s progress throughout the day and frequently update customers.
Verify that the final invoice reconciles with the work performed on the repair order.
Explain completed work and charges to customers.
Schedule appointments as needed.
Set up loaner cars and verify insurance before maintenance is scheduled, as applicable.