Automotive Assistant Manager / Service Advisor
About The Position
Kezar Automotive, part of the Auto Care Plus family, is seeking an Assistant Manager / Service Advisor for its shop in Chichester, New Hampshire. This role supports the day-to-day operation of the shop and works closely with the Store Manager, technicians, and customers to deliver a positive experience from the initial phone call through vehicle pickup. It is suited to an experienced Service Advisor or automotive professional interested in taking on additional leadership responsibility and growing into a greater leadership role. The position combines customer service and shop workflow coordination with support for daily operations. The successful candidate will help customers understand service and repair needs, communicate recommendations, coordinate work with technicians, and contribute to an organized, productive, team-first environment. The role offers the opportunity to join an established local shop within a growing automotive organization throughout New England.
Requirements
- Experience as an automotive Service Advisor, Assistant Manager, or in a similar role.
- Confidently communicate with customers and explain repairs in an easy-to-understand way.
- Strong communication and organizational skills.
- Ability to handle phones, scheduling, estimates, customer updates, and multiple priorities.
- Understanding of customer retention and building trust.
- Ability to work well with technicians and help manage shop workflow.
- Dependable, positive, and willing to help wherever needed.
- Interest in growing into greater leadership responsibility.
Nice To Haves
- Experience using RO Writer.
Responsibilities
- Greet customers and help them understand their vehicle's service and repair needs.
- Build estimates, present recommendations, and obtain customer authorization.
- Keep customers updated throughout the repair process.
- Schedule appointments and help manage the shop's daily workflow.
- Communicate with technicians to keep jobs moving.
- Help prioritize work and maintain an organized, productive environment.
- Support the Store Manager with daily operations and step in where needed.
- Build long-term customer relationships through honesty, communication, and service.
- Help create a positive, team-first atmosphere for employees and customers.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
