Service Advisor Assistant Service Manager

Hubler Chevrolet•Indianapolis, IN

About The Position

The Automotive Service Advisor meets and greets service customers promptly and courteously, identifies and verifies vehicle service needs, and recommends appropriate services, parts, and accessories. The role provides accurate cost and completion-time estimates, obtains customer authorization, monitors service progress, and communicates changes to estimates, delivery times, or recommended work. It also administers warranty repairs in accordance with manufacturer guidelines, confirms appointments, conducts post-repair follow-up, and inspects vehicles before delivery to verify that service or repairs were completed correctly. The Service Advisor communicates results to customers, complies with state and federal automobile repair and consumer protection laws, and demonstrates company values in interactions with customers, coworkers, and vendors. The description notes that listed duties are general and not exhaustive and may be amended to meet business needs.

Requirements

Two or more years of previous experience as a service advisor.
High school diploma or equivalent.
Valid driver's license in the state of employment and a good driving record.
Great attitude and high-energy personality.
Excellent customer service skills.
Professional appearance and work ethic.
Ability to work well in a process-driven environment.
Outstanding verbal and written communication skills.

Responsibilities

Greet service customers promptly in a professional and courteous manner.
Inspect vehicles and review service history to identify and verify customer service needs.
Promote appropriate services, parts, and accessories by understanding the products and related service requirements.
Provide accurate cost and completion-time estimates and obtain customer authorization.
Monitor service progress and contact customers about changes to estimates, delivery times, or recommended services, obtaining approval as needed.
Administer new and used vehicle warranty repairs according to manufacturer guidelines.
Confirm service appointments by telephone the day before the scheduled arrival.
Conduct post-repair follow-up.
Inspect vehicles before customer delivery to ensure service and repairs were performed correctly, and communicate results to customers.
Meet state and federal automobile repair and consumer protection requirements.
Demonstrate behaviors consistent with company values when interacting with customers, coworkers, and vendors.