Service Advisor

MERJ FLEET SERVICES INC•Town of Gates, NY

12d•$28 - $35•Onsite

About The Position

MERJ Fleet Services, Inc. is seeking a Service Advisor to join their amazing team and family-oriented company. Since 2015, MERJ has grown from two employees to over 50, establishing itself as a leader in the heavy-duty diesel service community through vision and grit. Employees are valued, respected, and challenged to learn new skills, ensuring customers receive exceptional service. This role involves managing customer vehicle repairs, communicating with customers about estimates and repair status, and coordinating with the shop team.

Requirements

Experience with service advising with truck and trailer repair: 3 years (Preferred)
Parts ordering: 1 year (Preferred)

Responsibilities

Creating repair orders for customer vehicles in QBs with documenting necessary vehicle information and mechanical issues/problems before vehicle arrives to shop.
Determine schedules, sequences, and assignments for work activities, based on work priority, quantity of equipment, and skill of technicians.
Communication between you and the customers pertaining to estimates, change in cost accrued during repair and completion of job.
Emphasis placed on ability to successfully interact with customers for scheduling repair appointments, repair approvals, and follow-up.
Creation of estimates for customers in coordination with Parts, and shop manager.
Responsible for providing customer inspection forms to the mechanics for completion.
Manage and report customer PM history and notify customers of upcoming maintenance due.
Answer phones for Rochester garage and coordinate with shop manager for service repairs.
Completion of written work orders with all parts pricing and labor descriptions, which includes reviewing mechanics repair stories for accuracy in coordination with Foreman.
Responsible for entering any COD work orders into QBs, accepting payment from COD customers and processing credit cards, check and/or cash payments.
Scheduling bulk DEF, oil, propane tank deliveries.
Responsible for invoicing 3rd party accounts with customers.
Must coordinate with any sublet vendors involving repairs.