Assistant Service Manager / Service Advisor

Toyota On Western • Chicago, IL

1d

About The Position

We are seeking an organized, customer-focused Assistant Service Manager / Service Advisor to join an automotive dealership team. The role is the primary contact between customers and the service department, helping customers understand vehicle maintenance and repair needs while supporting efficient daily operations. Previous experience is preferred but not required; the dealership is willing to train the right candidate.

Requirements

• Strong communication and customer service skills.
• Ability to work independently, multitask, and stay organized in a fast-paced environment.
• Attention to detail and strong follow-through.
• Comfort using computers and learning dealership software.
• Willingness to learn automotive maintenance, repair terminology, and dealership processes.
• Professional appearance and a dependable, team-oriented attitude.
• Valid driver’s license and an acceptable driving record if driving is required for the position.
• Must be able to perform essential job duties with or without reasonable accommodation.

Nice To Haves

• Automotive dealership or service advising experience is preferred but not required.
• Previous customer service, sales, or hospitality experience is a plus.

Responsibilities

• Greet customers, listen to their concerns, and accurately document vehicle symptoms and service requests.
• Schedule appointments and coordinate with technicians and service management to maintain an organized workflow.
• Prepare repair orders and explain recommended services, estimates, and expected completion times.
• Obtain customer authorization before performing repairs or additional work.
• Keep customers informed about repair progress, changes in cost, and completion times.
• Review technician recommendations with customers and clearly explain maintenance and repair options.
• Verify warranty or service contract coverage and follow required approval procedures.
• Ensure repair orders accurately reflect work performed, parts used, and applicable charges.
• Address customer questions and concerns professionally, involving service management when needed.
• Assist the Service Manager with daily department operations and follow up on outstanding work.
• Maintain accurate records and follow dealership policies and manufacturer procedures.
• Help maintain a clean, organized, and welcoming service drive.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed