Assistant Security Account Manager

Allied Universal • Moline, IL

1d • Onsite

About The Position

Allied Universal is hiring an Assistant Account Manager to assist the Account Manager with supervisory, training, and operational functions at an assigned security post, in accordance with post orders, client instructions, and internal procedures. The role supports execution of the security contract and includes coordinating daily work, coaching and training Security Professionals, maintaining post information and records, responding to incidents and emergencies, and supporting positive client relationships. A comprehensive, week-long management onboarding course is provided. This is an on-site/in-office position in the Quad Cities. The salary is $80,000.

Requirements

• High school diploma or equivalent.
• Three to five years of professional-level experience.
• Prior experience in the security industry, law enforcement, and/or military.
• Possess a valid state Guard License, or apply for and obtain one before employment; maintain active license status and carry the license while on duty.
• Successfully complete a background investigation and post-offer/pre-employment drug and alcohol test.
• For driving positions: possess a valid driver’s license and at least one year of driving experience; meet the stated clean driving-record requirements, carry the minimum insurance required by company policy, and safely operate a vehicle.
• Demonstrate initiative, the ability to prioritize competing assignments, and effective deadline management.
• Demonstrate strong customer service and the ability to resolve client issues professionally and de-escalate situations.
• Be professional and articulate, and use sound independent judgment and discretion.
• Be able to train and coach others and consistently enforce post orders, security standards, and company policies.
• Have outstanding verbal and written communication skills and the ability to interact successfully at all organizational levels, including with clients, while working as a team player.
• Be available to work outside the normal shift schedule as needed and be accessible by phone or pager 24/7 for emergency response.

Nice To Haves

• College education or business classes.
• Experience in scheduling, operations, or other security-industry functions.
• Ability to write effective, concise reports in neat, legible handwriting.
• Working knowledge of Microsoft Office software and email.

Responsibilities

• Under the direction of the Account Manager, assist with technical and managerial coordination of the security contract at the assigned location.
• Assign work tasks to Security Professionals and direct their work throughout the day.
• Serve as the first direct supervisory contact for shift supervisors, where applicable, or Security Professionals regarding performance, operations, and department needs.
• Supervise, motivate, coach, train, and evaluate Security Professionals, and make recommendations regarding assignments.
• Ensure the Post Order manual and other post and training information are maintained and updated, and that the post is maintained, clean, and organized.
• Assist the Account Manager with interviewing and evaluating new employees.
• Conduct on-the-job training, in coordination with Shift Supervisors, for new employees and when post orders change; cover post orientation, post orders, routine duties, emergency responses, and specific client needs.
• Oversee reports, logs, and pass-downs generated by and for the Security Department, and distribute communications and other information to Security Professionals as directed.
• Manage and supervise Security Department sub-units, such as the fire control room, command center, and loading docks, as applicable to the site.
• Generate work orders and related paperwork for extra security coverage requests, as needed.
• Respond to minor incidents involving Security Professionals or the client location, ensure appropriate action and reporting, and notify the appropriate parties promptly.
• Identify personnel problems, including payroll issues and employee relations complaints, and refer them to the Account Manager or Field Supervisor as appropriate; write reports or assist with investigations as directed.
• Recommend counseling or disciplinary action, including termination, and administer such actions only when specifically directed and previously approved by the appropriate management.
• Respond to client or site emergencies and ensure appropriate communication with the Account Manager, Field Supervisor, Branch Manager, and/or Regional Manager.
• Maintain positive client and security relationships through frequent tenant/client contact and support.
• Occasionally perform Security Professional duties, such as standing post, as needed, for no more than 50% of any workweek.

Benefits

• Medical, dental, and vision insurance.
• Basic life and AD&D insurance.
• Retirement plan.
• Disability insurance.
• Eight paid holidays annually.
• Five sick days and four personal days.
• Vacation accrual of 3.08 hours biweekly; unused vacation is paid out only where required by law.
• Week-long management onboarding course.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED