Assistant Security Account Manager

Allied Universal • Hubbard, TX

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About The Position

Allied Universal is hiring an Assistant Account Manager to assist the Account Manager with supervisory, training, and operational functions at an assigned post. The role supports execution of the security contract in accordance with post orders, client instructions, and internal procedures. The company provides a comprehensive, week-long management onboarding course covering best practices, tools, and guidance.

The Assistant Account Manager coordinates daily work for Security Professionals, supports and evaluates staff, maintains post documentation and organization, assists with hiring and training, oversees department reporting and sub-units, and responds to incidents and emergencies. The role also supports client relationships and may perform Security Professional duties on an as-needed basis, but not for more than 50% of any given workweek.

Requirements

• High school diploma or equivalent.
• Three to five years of professional-level experience.
• Prior experience in the security industry, law enforcement, and/or military.
• Possess a valid state Guard License, or have applied for and receive the license before employment; maintain active Guard License status and carry the license while on duty.
• Successfully complete a background investigation and a post-offer/pre-employment drug and alcohol test.
• For driving positions: valid Driver’s License and at least one year of driving experience; clean driving record as specified, required minimum insurance under Company policy, and ability to safely operate a vehicle.
• Ability to take initiative, prioritize multiple competing assignments, and manage deadlines.
• Strong customer service orientation and ability to resolve client issues professionally and de-escalate situations.
• Professional and articulate, with good independent judgment and discretion.
• Ability to train and coach others and enforce post orders, security standards, and company policies equitably and consistently.
• Outstanding verbal and written communication skills and ability to interact successfully at all organizational levels, including with clients, while working as a team player.
• Availability to work outside normal shift hours as needed and 24/7 accessibility by phone or pager for emergency response.

Nice To Haves

• College education or business classes.
• Experience in scheduling, operations, or other security-industry functions.
• Ability to write effective, concise reports in neat, legible handwriting.
• Working knowledge of Microsoft Office software and email.

Responsibilities

• Assist the Account Manager in coordinating technical and managerial aspects of executing the security contract at the assigned location.
• Assign tasks to Security Professionals and direct their work throughout the day.
• Serve as the first direct supervisory contact for shift supervisors, where applicable, or Security Professionals regarding performance, operations, and department needs.
• Supervise, motivate, coach, and train Security Professionals; evaluate their performance and recommend assignments.
• Maintain and update the Post Order manual and other post and training information, and ensure the post is maintained, clean, and organized.
• Assist the Account Manager with interviewing and evaluating new employees.
• Conduct on-the-job training for new employees and when post orders change, including orientation to the post, post orders, routine responsibilities, emergency responses, and client needs.
• Oversee reports, logs, and pass downs generated by and for the Security Department, and distribute communications and other information as directed.
• Manage and supervise applicable Security Department sub-units, such as the fire control room, command center, and loading docks; may generate work orders and supporting paperwork for extra security coverage requests.
• Respond to minor incidents, ensure appropriate action is taken, complete reports, and notify appropriate parties in a timely manner.
• Identify personnel problems, such as payroll issues and employee relations complaints, and forward them to the Account Manager or Field Supervisor; may write reports or assist with investigations as directed.
• Recommend counseling or disciplinary action, including termination, and may administer such actions only when specifically directed and with required prior approval.
• Respond to client or site emergencies and communicate appropriately with the Account Manager, Field Supervisor, Branch Manager, and/or Regional Manager.
• Maintain positive client and security relationships through frequent tenant or client contact and support.
• May perform Security Professional duties, such as standing post, as needed, but not more than 50% of any workweek.
• Be available outside the normal shift schedule as needed and accessible by phone or pager 24/7 for emergency response.

Benefits

• Medical, dental, and vision insurance.
• Basic life and AD&D insurance.
• Retirement plan.
• Disability insurance.
• Eight paid holidays annually.
• Five sick days and four personal days.
• Vacation accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED