Assistant Security Account Manager

Allied Universal • Ashville, OH

1d • $85,010 - $85,010

About The Position

The Assistant Account Manager assists the Account Manager with supervisory, training, and operational functions at an assigned security post, following post orders, client instructions, and company procedures. The role supports coordination of the technical and managerial aspects of the security contract and serves as a first direct supervisory contact for shift supervisors or Security Professionals regarding performance, operations, and department needs. Allied Universal provides a week-long management onboarding course covering best practices, tools, and guidance.

The position may occasionally perform Security Professional duties, such as standing post, as needed, but may not spend more than 50% of any workweek performing those duties. The employee must be available outside the normal shift schedule as needed and reachable by phone or pager 24/7 for emergency response.

Requirements

• High school diploma or equivalent.
• Three to five years of professional-level experience.
• Prior experience in the security industry, law enforcement, and/or military.
• At least two years of security experience, or two years in a military occupational specialty related to law enforcement or security, or a support role in a combat zone, or verifiable experience in law enforcement, adult corrections, or firefighting.
• Valid state Guard License, or application for and issuance of the license before employment; must maintain active license status and carry the license while on duty.
• Successful completion of a background investigation and post-offer/pre-employment drug and alcohol test; continued employment requires maintaining an active Guard License.
• For driving positions: valid driver's license, at least one year of driving experience, a clean driving record under the stated company criteria, required insurance, and ability to safely operate a vehicle.
• Ability to take initiative, prioritize multiple competing assignments, and manage deadlines.
• Strong customer-service orientation and ability to resolve client issues professionally and de-escalate potentially hostile situations.
• Professional and articulate demeanor, with sound independent judgment and discretion.
• Ability to train and coach others and enforce post orders, security standards, and company policies equitably and consistently.
• Strong verbal and written communication skills and ability to interact with people at all organizational levels, including clients, while working as a team player.
• Availability outside normal shift hours as needed and accessibility by phone or pager 24/7 for emergency response.

Nice To Haves

• College education or business classes.
• Experience in scheduling, operations, or other security-industry functions.
• Ability to write effective, concise reports in neat, legible handwriting.
• Working knowledge of Microsoft Office software and email.

Responsibilities

• Assist the Account Manager with coordinating all technical and managerial aspects of the security contract at the assigned location.
• Assign work tasks to Security Professionals and direct their work throughout the day.
• Supervise, motivate, coach, train, and evaluate Security Professionals; recommend assignments.
• Maintain and update the Post Order manual and other post and training information, and ensure the post is maintained, cleaned, and organized.
• Assist the Account Manager with interviewing and evaluating new employees.
• Conduct on-the-job training for new employees and when post orders change, including post orientation, review of responsibilities, emergency responses, and client needs.
• Oversee reports, logs, and pass-downs generated for the Security Department, and distribute communications and other information to Security Professionals as directed.
• Manage and supervise applicable Security Department sub-units, such as a fire control room, command center, or loading docks.
• Generate work orders and related paperwork for extra security coverage requests, as needed.
• Respond to minor incidents, ensure appropriate action is taken, complete reports, and notify appropriate parties in a timely manner.
• Identify personnel problems, including payroll issues and employee-relations concerns, and refer them to the Account Manager or Field Supervisor as appropriate; prepare reports or assist with investigations when directed.
• Recommend counseling or disciplinary action, including termination, and administer such actions only when specifically directed and approved by the appropriate management.
• Respond to client or site emergencies and ensure appropriate communication with the Account Manager, Field Supervisor, Branch Manager, and/or Regional Manager.
• Maintain positive client and security relationships through frequent tenant/client contact and support.
• Occasionally perform Security Professional duties, such as standing post, as needed, for no more than 50% of any workweek.

Benefits

• Medical, dental, and vision insurance.
• Basic life, AD&D, and disability insurance.
• Retirement plan.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED