Retail - Assistant Operations Manager

SSA Group • Honolulu, HI

21d

About The Position

The Assistant Retail Operations Manager oversees multiple gift shop and gift kiosk/cart locations, supporting retail operations and store leadership. The role leads and develops staff, supports inventory and merchandising, maintains guest service standards, oversees sales and cash-handling procedures, and helps manage payroll and controllable costs. The manager also promotes inclusion, sustainability, conservation, and community engagement across the unit.

This is a full-time, non-exempt position eligible for overtime. It reports to the Retail Operations Manager. The position requires varied hours and days, including nights, weekends, and holidays as needed, and involves standing for extended periods and lifting or moving boxes weighing up to 35 pounds.

Requirements

• Strong interpersonal and communication skills, including the ability to communicate with clients, management, buyers, and headquarters personnel.
• Proven leadership skills and an understanding of team building, team development, and partnership building.
• Strong problem-solving and decision-making skills and the ability to stay organized.
• Financial management, merchandising, analytical, and planning skills.
• Ability to remain flexible in a fast-paced environment.
• Computer knowledge and skills for basic office functions.
• Physical ability to stand for extended periods and move and handle boxes weighing up to 35 pounds as needed.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.
• Visual merchandising experience.
• Must be at least 18 years old.

Nice To Haves

• Two to three years of retail management experience is preferred.

Responsibilities

• Lead and motivate staff to exceed customer and client expectations.
• Recruit and hire team members, onboard new employees, supervise assigned personnel, evaluate performance, develop and coach employees, issue documentation, and manage employee exits.
• Develop training programs to train, motivate, and mentor employees.
• Manage in accordance with applicable local, state, and federal laws.
• Maintain a clean, safe, and organized work environment and uphold company policies and procedures.
• Follow SSA EXTRA Guest Service steps to provide memorable experiences for guests and clients.
• Support store leadership with inventory control programs.
• Ensure merchandise presentation standards are met to maximize sales.
• Report daily, weekly, and monthly sales through the internal Ledger.
• Ensure appropriate products are available and communicate inventory opportunities to the Retail Operations Manager and Buyer.
• Ensure cash-handling procedures are followed and troubleshoot and maintain POS functionality.
• Oversee cleanliness of shops and displays.
• Conduct daily One-Minute Meetings with the team.
• Forecast daily and weekly sales and maintain sales analyses for controllable costs and department and unit management.
• Support payroll and controllable profit management within established budgets; meet payroll budget expectations through strategic scheduling and coverage.
• Analyze sales and inventory, identify sales opportunities, and develop ways to generate sales and achieve goals.
• Work toward sales, promotion, per-capita, and controllable budget goals.
• Promote an inclusive and supportive approach within the unit and brand team, remove barriers, and empower growth and opportunity for team members.
• Support company and client sustainability and conservation guidelines, apply relevant practices, and teach unit staff as appropriate.
• Support community efforts through hiring, engagement activities, and opportunities to give back.
• Perform other tasks as necessary.

Benefits

• Paid Time Off plan of up to 144 hours based on tenure.
• Medical, dental, vision, life insurance, and other voluntary benefits for employees and their families; employee premiums apply.
• 401(k) program with a 15% company match, subject to eligibility requirements.
• Up to 120 hours of paid leave for qualifying reasons, including parental leave and serious medical conditions affecting the employee or family.
• Up to 40 hours of paid bereavement leave.
• On-demand pay access to a portion of earned wages before payday.
• Meal plan and employee discounts where applicable.
• Tuition discount through a partner college.
• Paid sick leave in accordance with applicable state and local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed