Retail - Assistant Operations Manager

SSA Group, LLC•Colorado Springs, CO

21d•$21 - $23

About The Position

The Assistant Retail Operations Manager oversees multiple gift shop and gift kiosk/cart locations, supporting store leadership and reporting to the Retail Operations Manager. The role leads staff and day-to-day retail operations, builds a guest-focused and inclusive team, and helps meet sales, merchandising, inventory, payroll, and controllable-profit goals. It also supports company and client sustainability, conservation, and community-engagement efforts. The position is full-time and non-exempt, with eligibility for overtime. Work hours and days may vary and may include nights, weekends, and holidays. The role requires standing for extended periods and moving and handling boxes weighing up to 35 pounds as needed. SSA describes its work as creating connected and memorable hospitality experiences in partnership with cultural attractions. It emphasizes people, innovation, operational intelligence, inclusion, employee growth, and community impact.

Requirements

Strong interpersonal and communication skills, including the ability to communicate with clients, management, buyers, and headquarters personnel.
Proven leadership skills and understanding of team building, employee development, and partnership-building.
Exceptional problem-solving and decision-making skills, with the ability to stay organized.
Financial management, merchandising, analytical, and planning skills.
Ability to remain flexible in a fast-paced environment.
Computer knowledge and skills sufficient for basic office functions.
Physical ability to stand for extended periods and move and handle boxes weighing up to 35 pounds as necessary, including lifting and performing the job’s functions.
Ability to work varied hours and days, including nights, weekends, and holidays, as needed.
Must be at least 18 years old.

Nice To Haves

Two to three years of retail management experience preferred.
Visual merchandising experience is necessary.

Responsibilities

Lead and motivate staff to exceed guest and client expectations.
Recruit and hire talent; integrate, supervise, evaluate, develop, coach, and document performance of assigned employees; and manage employee exits.
Develop training programs to train, motivate, and mentor employees.
Comply with applicable local, state, and federal laws and uphold company policies and procedures.
Maintain a clean, safe, organized work environment and oversee cleanliness of shops and displays.
Deliver SSA EXTRA Guest Service to create memorable experiences for guests and clients.
Support store leadership with inventory-control programs and communicate product and inventory opportunities to the Retail Operations Manager and Buyer.
Ensure company merchandise-presentation standards are met to maximize sales.
Report daily, weekly, and monthly sales through the internal Ledger and complete department functions.
Ensure cash-handling procedures are followed and troubleshoot and maintain point-of-sale functionality.
Conduct daily One-Minute Meetings with the team.
Forecast daily and weekly sales; maintain sales analysis for controllable costs; and support payroll and controllable-profit management within established budgets.
Manage department payroll against budget through strategic scheduling and coverage, including on-call shifts.
Analyze sales and inventory, identify opportunities to generate sales, and work toward sales, promotional, per-capita, and controllable-budget goals.
Promote an inclusive and supportive environment, remove barriers, and empower team members’ growth and opportunity.
Model and support sustainability and conservation efforts, communicate their business application, and provide opportunities to teach staff.
Support community efforts through hiring, engagement activities, and opportunities to give back.
Perform other tasks as necessary when circumstances or operational needs change.

Benefits

Paid Time Off plan of up to 144 hours based on tenure.
Medical, dental, vision, and life insurance, plus other voluntary benefits for employees and their families; employee premiums apply.
Participation in a 401(k) program with a 15% company match, subject to age, service, hours-worked, and enrollment-period eligibility conditions.
Up to 120 hours of SSA-paid leave for qualifying reasons, including parental leave and serious medical conditions affecting the employee or family.
Up to 40 hours of paid bereavement leave.
On-demand pay program providing access to a portion of earned wages before payday.
Meal plan and employee discounts where applicable.
Tuition discount through a partner college.
Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
Paid sick leave in accordance with applicable state and local laws; accrual rates, caps, and use rules vary by location.
Overtime pay eligibility.