Retail - Assistant Operations Manager

SSA Group, LLC • Honolulu, HI

21d

About The Position

The Assistant Retail Operations Manager oversees multiple gift shop and gift kiosk/cart locations and reports to the Retail Operations Manager. The role supports retail operations by leading and developing staff, maintaining strong guest service, maximizing sales, and ensuring effective inventory, merchandising, cash-handling, and point-of-sale practices. The position also supports department budgeting and payroll management, workplace safety and cleanliness, and company and client sustainability, inclusion, and community-engagement efforts.

Requirements

• Strong interpersonal and communication skills, including the ability to communicate with clients, management, buyers, and headquarters personnel.
• Proven leadership skills and an understanding of team building, team development, and partnership-building.
• Exceptional problem-solving and decision-making skills, together with strong organizational ability.
• Financial management, merchandising, analytical, and planning skills.
• Ability to remain flexible in a fast-paced environment.
• Computer knowledge and skills for basic office functions.
• Physical ability to stand for extended periods and move and handle boxes weighing up to 35 pounds as needed.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.
• Visual merchandising experience.
• Must be at least 18 years old.

Nice To Haves

• Two to three years of retail management experience preferred.

Responsibilities

• Lead and motivate staff to exceed customer and client expectations.
• Recruit and hire employees, integrate new team members, supervise assigned personnel, evaluate performance, develop and coach employees, issue documentation, and manage employee exits.
• Develop training programs to train, motivate, and mentor employees.
• Manage operations in accordance with applicable local, state, and federal laws.
• Maintain a clean, safe, and organized work environment.
• Uphold and demonstrate understanding of company policies and procedures.
• Perform SSA EXTRA Guest Service steps to create memorable experiences for guests and clients.
• Support store leadership in managing inventory-control programs.
• Ensure merchandise presentation meets company standards and supports sales.
• Report daily, weekly, and monthly sales through the internal Ledger.
• Ensure appropriate products are available and communicate inventory opportunities to the Retail Operations Manager and Buyer.
• Ensure cash-handling procedures are followed and troubleshoot and maintain point-of-sale functionality.
• Oversee cleanliness of shops and displays.
• Conduct a daily One-Minute Meeting with the team.
• Forecast daily and weekly sales and maintain sales analyses related to controllable costs for department and unit management.
• Support management of payroll and controllable profit within established budgets, and manage payroll expectations through strategic scheduling and coverage.
• Analyze sales and inventory to maximize opportunities, identify new sales opportunities, and achieve goals.
• Set an example in achieving sales, promotion, per-capita, and controllable-budget goals.
• Promote an inclusive and supportive approach within the unit and brand team, remove barriers, and empower team members' growth and opportunity.
• Support company and client sustainability and conservation guidelines, apply relevant practices, and provide opportunities to teach unit staff.
• Support community efforts through hiring, engagement activities, and opportunities to give back.
• Perform other tasks as necessary.

Benefits

• Paid time off plan of up to 144 hours based on tenure.
• Medical, dental, vision, life insurance, and other voluntary benefits for employees and their families; employee premiums apply.
• 401(k) program with a 15% company match, subject to eligibility requirements.
• Up to 120 hours of paid leave for qualifying reasons, including parental leave and serious medical conditions affecting the employee or their family.
• Up to 40 hours of paid bereavement leave.
• On-demand pay access to a portion of earned wages before payday.
• Meal plan and employee discounts where applicable.
• Tuition discount through a partner college.
• Paid sick leave in accordance with applicable state and local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed