Retail - Assistant Operations Manager

SSA Group•Colorado Springs, CO

19d

About The Position

The Assistant Retail Operations Manager oversees multiple gift shop and gift kiosk/cart locations, supporting store leadership and the Retail Operations Manager in daily operations, staff development, sales, inventory, merchandising, and financial performance. The role leads and motivates staff, manages employee lifecycle activities, delivers training and coaching, and helps maintain compliance with applicable laws and company policies. It also ensures a clean, safe, and organized environment and delivers memorable guest service. The position supports sales and inventory analysis, merchandise presentation, cash handling, point-of-sale functionality, and daily, weekly, and monthly sales reporting. It helps forecast sales, manage payroll and controllable costs within budget, and identify opportunities to improve sales. The Assistant Manager also promotes an inclusive and supportive workplace, supports sustainability and conservation efforts, and contributes to community engagement. This is a full-time, non-exempt position eligible for overtime. The role requires varied hours and days, including nights, weekends, and holidays as needed, and the physical ability to stand for extended periods and move or handle boxes weighing up to 35 pounds.

Requirements

Strong interpersonal and communication skills, including the ability to communicate with clients, management, buyers, and headquarters personnel.
Proven leadership skills and understanding of team building, development, and partnership building.
Strong problem-solving and decision-making skills and the ability to stay organized.
Financial management, merchandising, analytical, and planning skills.
Ability to remain flexible in a fast-paced environment.
Computer knowledge and skills for basic office functions.
Ability to stand for extended periods and move and handle boxes weighing up to 35 pounds as required.
Ability to work varied hours and days, including nights, weekends, and holidays, as needed.
Must be at least 18 years old.
Visual merchandising experience.

Nice To Haves

Two to three years of retail management experience preferred.

Responsibilities

Lead and motivate staff to exceed customer and client expectations.
Recruit and hire new team members; integrate, supervise, evaluate, develop, and coach employees; issue documentation and manage employee exits.
Develop training programs to train, motivate, and mentor employees.
Manage in accordance with applicable local, state, and federal laws and uphold company policies and procedures.
Maintain a clean, safe, and organized work environment.
Deliver SSA EXTRA Guest Service to create memorable experiences for guests and clients.
Support store leadership with inventory control programs.
Ensure company merchandise presentation standards are met to maximize sales.
Report daily, weekly, and monthly sales through the internal Ledger.
Ensure appropriate products are available and communicate inventory opportunities to the Retail Operations Manager and Buyer.
Ensure cash-handling procedures are followed and troubleshoot and maintain point-of-sale functionality.
Oversee cleanliness of shops and displays.
Conduct a daily One-Minute Meeting with the team.
Forecast daily and weekly sales and maintain sales analyses relating to controllable costs.
Support management of payroll and controllable profit within established budgets; manage department payroll through strategic scheduling and coverage.
Analyze sales and inventory to maximize opportunities, identify ways to generate sales, and achieve goals.
Set an example for achieving sales, promotional, per-capita, and controllable-budget goals.
Promote an inclusive and supportive approach within the unit and brand team, remove barriers, and empower team members’ growth and opportunity.
Support sustainability and conservation efforts, apply relevant practices in business operations, and teach staff as appropriate.
Support community engagement and opportunities to give back.
Perform other tasks as necessary.

Benefits

Paid Time Off plan of up to 144 hours based on tenure.
Medical, dental, vision, life insurance, and other voluntary benefits for employees and their families; employee premiums apply.
401(k) program with a 15% company match, subject to age, service, hours-worked, and enrollment-period eligibility requirements.
Up to 120 hours of paid leave for qualifying reasons, including parental leave and serious medical conditions affecting the employee or family.
Up to 40 hours of paid bereavement leave.
On-demand pay program providing access to a portion of earned wages before payday.
Meal plan and employee discounts where applicable.
Tuition discount through a partner college.
Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
Paid sick leave in accordance with applicable state and local laws.