Assistant ReStore Manager

Habitat Charlotte Region•Statesville, NC

1d•Onsite

About The Position

The Assistant ReStore Manager supports the ReStore Manager in operating the Statesville ReStore and contributes to its financial success, safety, and day-to-day operations. This key-holding role helps lead staff and volunteers, process merchandise and donations, and provide excellent customer service. The assistant manager maintains store operations and policies in the ReStore Manager’s absence and operates under minimal supervision, reporting directly to the ReStore Manager. The role is full-time, non-exempt, and scheduled for 40 hours per week on a rotating Monday–Saturday schedule. Shifts are set according to store needs between 8:00 AM and 7:00 PM, and may include evenings, Saturdays, and holidays. The stated expected salary is $25.00 per hour. The position is based at the Statesville ReStore in Statesville, North Carolina. Habitat Charlotte Region is an affordable housing nonprofit that partners with families through affordable homeownership, home preservation, and financial literacy training. The organization describes this as a mission-driven career opportunity and an opportunity to support its vision of a world where everyone has a safe and affordable place to live. A pre-employment drug screen and background check are required.

Requirements

At least 3 years of management experience.
Management and customer service experience.
Experience with Microsoft Office programs.
Basic math and point-of-sale experience.
Financial tracking experience.
Strong verbal and written communication skills.
Strong leadership skills and basic human resources skills.
Ability to multitask and show initiative.
Ability to support Habitat’s mission, vision, and core values.
Ability to read, count, and accurately complete reports and end-of-day documentation.
Valid driver’s license and eligibility to be insured by Habitat’s insurance provider.
Personal, reliable vehicle available for occasional business use.
Ability to work a flexible schedule, including evenings, Saturdays, and holidays.
Ability to stand for extended periods, move merchandise, and perform repetitive movements over long periods.
Ability to lift 50 pounds unassisted and 70 pounds with assistance.
Ability to climb steps to a forklift cab and obtain forklift certification.
Ability to adhere to Habitat policies, including the Code of Conduct.
Pre-employment drug screen and background check are required.

Responsibilities

Monitor and track daily sales against budget.
Review profit and loss/general ledger information with the Store Manager monthly to evaluate expense control and profit.
Perform managerial tasks such as opening and closing the store, leading and developing the team, handling returns and exchanges, counting the safe and handling money, receiving and logging shipments, conducting inventory and cycle counts, and researching transactions.
Maintain store operations and policies and procedures when the ReStore Manager is absent.
Assist the ReStore Manager with basic human resources functions, including interviewing, hiring, counseling, and training.
Lead and manage the store team to achieve store goals and objectives.
Train, develop, and engage the team with a positive leadership style, in coordination with the ReStore Manager.
Ensure merchandise and donations are handled safely and promptly according to current processes and procedures.
Maintain a safe and clean environment for employees, volunteers, and customers, and maintain the store’s legal and safety requirements.
Represent Habitat positively to donors, customers, and volunteers.
Provide exceptional customer service and monitor the store team’s customer service.
Interact respectfully with employees, customers, donors, volunteers, Homeowners in Progress, and Community Service Workers.
Help ensure volunteers, donors, Homeowners in Progress, and Community Service Workers have a meaningful and engaging experience.
Work with Volunteer Services to acquire and retain long-term volunteers.
Collaborate with staff and volunteers to support their engagement and motivation.
Work with other departments, including IT, HR, Volunteer Services, and Accounting.
Maintain regular and reliable attendance, adhere to the work schedule, and maintain a presentable appearance in appropriate ReStore attire.
Follow Habitat’s Code of Conduct and other policies.
Use a personal, reliable vehicle for occasional business purposes and complete Habitat Charlotte Region-related tasks as requested by the supervisor.
Obtain forklift certification and operate a forklift regularly.