ReStore Associate (Part-Time)

Habitat for Humanity Wake County • Cary, NC

5d • Onsite

About The Position

The ReStore Associate assists with day-to-day operations of the store’s front end, sales floor, and donation receiving and processing areas. The role supports efficient store operations by coordinating volunteers, providing excellent service to donors and customers, operating the register, and completing store improvement projects as assigned. The Associate promotes Habitat for Humanity of Greater Raleigh’s mission, vision, and values and learns to communicate the ReStore’s purpose to customers and volunteers.

This is a part-time, non-exempt position reporting to the ReStore Assistant Manager. The schedule requires flexibility for evening and weekend hours; the description also states the position will likely involve five days per week, Monday through Saturday, for 40 hours. Work takes place primarily in a retail and warehouse environment, with occasional outdoor work in heat, humidity, and high noise levels. The role involves frequent physical activity, including standing and walking for extended periods, and lifting products or supplies up to 50 pounds. The Associate works with ReStore volunteers and community service members to complete daily operations. Formal reviews are held annually by the ReStore Manager.

Requirements

• No degree is required.
• Strong belief in the organization’s mission, goals, and accomplishments.
• Ability to communicate clearly and concisely internally and externally.
• Excellent customer-service etiquette and attitude.
• Ability to remain composed and use humor under pressure.
• Strong organizational skills and ability to prioritize independently in a fast-paced, dynamic environment.
• Ability to manage and engage volunteers.
• Self-motivation and ability to work independently and as part of a team, with energy and persistence.
• Experience working with diverse constituencies.
• Ability to manage multiple tasks and projects and deliver high-quality results quickly and on time.
• Critical thinking, problem-solving, accuracy, and attention to detail.
• Regular attendance is required.
• Availability to work weekends and evenings.
• Ability to be on one’s feet for extended periods and to stand, walk, bend, stoop, kneel, carry, pull, and reach.
• Ability to frequently lift products or supplies weighing up to 50 pounds.
• Ability to pass a thorough background screening and uphold organizational policies regarding ethical behavior, safeguarding, and whistleblowing.

Nice To Haves

• Experience in customer service, retail, reuse, and/or trades.

Responsibilities

• Keep the donation area neat, clean, and orderly; ensure products are cleaned, priced, and moved appropriately.
• Evaluate the condition and price of incoming merchandise, including furniture, cabinets, and lawn equipment, according to ReStore product acceptance standards.
• Ensure volunteers complete daily tasks in a timely and safe manner, and keep volunteers engaged with assigned tasks.
• Provide excellent customer service to donors, sales-floor customers, register customers, volunteers, and community service members.
• Operate the cash register.
• Promote HFHGR’s mission, vision, and values and communicate the organization’s mission and purpose to volunteers and customers.
• Work with the ReStore Assistant Manager to identify and complete store improvement projects, which may include building display equipment.
• Coordinate with volunteers and community service members to complete day-to-day operational duties.
• Safeguard intended beneficiaries and uphold organizational policies on ethical behavior, safeguarding, and whistleblowing.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed