Case Manager - BRAG Restore

Good Shepherd Services•Bronx, NY

2d•Onsite

About The Position

The Case Manager (Credible Messenger) provides intensive, trauma-informed case management and supportive services to young adults ages 16–25 who are at elevated risk of engaging in serious violence. Grounded in the Cure Violence Global model, the Sanctuary Model, and Trauma-Informed Care, the Case Manager is a primary source of support for participants, building trusting relationships, coordinating services, responding to crises, and promoting long-term stability. In collaboration with the Program Director and Educational/Vocational Specialist, the Case Manager develops individualized Sustainable Growth Plans, monitors progress, connects participants with community resources, and supports positive youth development through strength-based and restorative practices. The position maintains a caseload of approximately 7–8 participants and conducts weekly case management sessions, along with office, home, hospital, and community visits. The Case Manager assesses safety, develops safety plans, responds to participant crises, coordinates referrals and service access, and provides mentoring and group facilitation. The role also includes maintaining timely and accurate records, using Salesforce and other databases, reviewing participant timesheets, and facilitating participant onboarding in ADP. The position is based at 1995 Jerome Ave. and 1 East Fordham Rd. in the Bronx, New York. It is a 35-hour-per-week, non-exempt position with a stated salary range of $48,000–$53,000. Flexible evening and weekend hours and travel throughout New York City are required.

Requirements

High School Diploma or GED.
At least six years of experience providing case management, counseling, youth development, or related services.
Knowledge of trauma-informed care, crisis intervention, community resources, and case management practices.
Strong assessment, organizational, documentation, and communication skills.
Ability to establish effective relationships with participants and collaborate within a multidisciplinary team.
Proficiency with Microsoft Office and electronic case management systems.
Ability to travel throughout New York City and work flexible evening and weekend hours.
Ability to conduct frequent field-based work, including home visits and community outreach.
Ability to walk, stand, and travel throughout the Bronx for extended periods.
Ability to lift up to 25 pounds.
Ability to respond effectively during participant emergencies and crisis situations.

Nice To Haves

Bachelor’s degree in Social Work, Human Services, Psychology, Criminal Justice, Sociology, or a related field, with at least two years of experience providing case management, counseling, youth development, or related services.
Experience working with justice-involved, violence-impacted, or high-risk youth and young adults.
Credible Messenger with relevant lived experience.
Experience with Motivational Interviewing and restorative practices.
Familiarity with the Bronx and surrounding communities.
Bilingual in English and Spanish.
Valid New York State Driver License.

Responsibilities

Maintain a caseload of approximately 7–8 participants.
Complete trauma-informed intake assessments using the At-Risk Criteria (ARC) screening tool.
Develop and update individualized Sustainable Growth Plans based on participant strengths, needs, and goals.
Conduct weekly case management sessions and maintain engagement through office, home, hospital, and community visits.
Build trusting relationships through mentorship, advocacy, and participant-centered support; engage families and natural supports when appropriate.
Monitor participant progress and adjust service plans as needed.
Assess participant safety, develop individualized safety plans, and respond to crises involving violence, victimization, housing instability, behavioral health, family conflict, or legal involvement.
Use trauma-informed interventions, motivational interviewing, restorative practices, and de-escalation strategies.
Collaborate with outreach staff during conflict mediation and community violence response efforts.
Coordinate referrals and ongoing connections to behavioral health, substance use treatment, housing, healthcare, legal services, food assistance, public benefits, domestic violence services, and family supports.
Advocate for participants with community agencies, healthcare providers, schools, courts, and other service systems.
Monitor service engagement and help participants overcome barriers to accessing care.
Provide individual mentoring and supportive counseling that promotes healthy decision-making, emotional regulation, conflict resolution, accountability, resilience, and self-advocacy.
Plan, coordinate, and facilitate workshops and facilitate or co-facilitate psychoeducational groups on topics including violence prevention, trauma recovery, restorative practices, emotional wellness, healthy relationships, stress management, and personal growth.
Encourage participation in program activities that support individual goals.
Maintain accurate and timely participant records, including assessments, case notes, progress notes, safety plans, referrals, and incident reports.
Enter participant information into Salesforce and other required databases within established timelines; maintain confidentiality and comply with agency policies and applicable regulations.
Review, complete, and approve participant timesheets for accuracy, compliance, and timely payroll processing.
Manage and facilitate participant onboarding in ADP, ensuring required documentation and system setup are completed accurately and on time.
Participate in supervision, case conferences, staff meetings, training, and community meetings.
Collaborate with program staff while maintaining clear professional roles; support program events, quality improvement efforts, and other assigned duties.
Provide services consistent with the Cure Violence Global model, Sanctuary Model, Trauma-Informed Care, Positive Youth Development, Restorative Practices, and Strength-Based Case Management; integrate the Sanctuary SELF Framework.
Travel throughout New York City and conduct frequent field-based work, including home visits and community outreach.