Assistant Restaurant Manager - Big E's Sports Grill Midland

Suburban Inns•Midland, MI

About The Position

The Assistant Restaurant Manager assists with the overall management of Big E’s Sports Grill, including Front of House and Back of House operations, in a manner that pleases guests and follows Suburban Inns’ Core Values, Suburban Inns/Big E’s standards, and local health department standards. The role is comparable to an Assistant General Manager position and is full-time, with a competitive wage negotiable based on experience. The manager is responsible for restaurant operations in the General Manager’s absence, supervising Front of House and Kitchen Managers, maintaining service and operational standards, supporting Team Members, and helping deliver an excellent guest experience. Work schedules vary with business needs and may include day, evening, night, holiday, and weekend assignments. The position may require travel to other Suburban Inns properties, client locations, or other locations.

Requirements

High school degree or equivalent related experience required.
One year of job-related experience.
Ability to interpret or extract information and perform arithmetic functions; may require typing, record keeping, or word processing.
Good communication skills.
ServSafe Food and Allergen Certification, CPR, and TIPS Certification; these may be completed upon hire.
Professional attire according to Suburban Inns guidelines; shoes must be closed-toed and non-slip.
Hair must be well-groomed; facial piercings and tattoos not covered by the uniform require management approval. Tattoos deemed offensive under the stated policy must remain covered or concealed.
Work availability that can vary across day, evening, night, holiday, and weekend assignments according to business demands.
May be required to travel to other Suburban Inns properties, client locations, or other locations.

Responsibilities

Greet guests warmly, make personal connections, anticipate their needs, and exceed their expectations.
Manage restaurant operations in the General Manager’s absence.
Supervise Front of House and Kitchen Managers to ensure proper service.
Interview, hire, train, supervise, coach, and evaluate Front of House and Kitchen Managers, maintaining service levels according to Suburban Inns guidelines.
Lead Team Members and hold them accountable to employment and performance standards; discipline Team Members as needed under company policies.
Ensure dining room areas, equipment, and fixtures are clean, safe, and properly maintained; report deficiencies and maintenance concerns.
Oversee bar functions, including purchasing, inventory, inventory cost control, vendor relationships, and bar-staff training.
Maintain inventory of restaurant items and products and ensure they are properly stored and accounted for.
Monitor dining room labor and supply budgets and make adjustments as needed to achieve financial goals.
Maintain a floor presence to support staff engagement and create a strong guest experience.
Conduct table touches at 100% of tables served.
Assist with guest service as needed.
Generate, carry out, and follow through on service recovery efforts.
Secure dining room areas at the end of the business day.
Follow Suburban Inns processes and maintain regular and recurrent attendance.
Perform other duties as requested by management.

Benefits

Employee and Friends & Family hotel and restaurant discounts.
Earned paid time off for all Team Members.
Health, vision, dental, and life insurance for full-time Team Members.
Opportunities for monthly monetary bonuses.
Uniform allowance.
Flexible schedules.
Holiday pay.
Eight hours of paid volunteer time per year.
Advancement and professional growth opportunities.
Monetary recognition program.
Monetary referral program.
100% paid maternity, paternity, or adoption leave for those who qualify for FMLA.
Employee Assistance Program through Pine Rest, including three free counseling visits, an online library, and access to legal, financial, and elder-care consultations.