Sports Grill Assistant Room Manager
About The Position
The Sports Grill Assistant Manager (AGM) assists the Sports Grill General Manager with overseeing restaurant operations, delivering a consistent, high-quality Guest experience, and helping achieve financial goals on assigned shifts. The role includes managing teams, maintaining food quality and safety, handling Guest service, and supporting revenue growth. The AGM collaborates with the General Manager and serves as a leader, mentor, and problem-solver to support smooth and profitable operations of the Sports Bar & Grill. Responsibilities are carried out in accordance with Company standards, policies, and procedures. This position reports directly to the Sports Grill General Manager. The role is performed on site in Madera, California. Work may occur in areas that are unusually hot, cold, or noisy, may contain secondhand smoke, or may be confined. Team Members have ongoing contact with colleagues and Guests. Duties involve maintaining the assigned work area and may include standing, walking, lifting, reaching, pushing, pulling, grasping, and trained chemical usage. Shifts may vary and include days, evenings, graveyard shifts, weekends, holidays, and overtime.
Requirements
- Comprehensive food, beer, spirits, and wine knowledge.
- Ability to lead and motivate a team, delegate tasks effectively, and resolve conflicts.
- Effective verbal and written communication skills for interacting with Team Members, Guests, and vendors.
- Ability to identify and resolve operational issues, handle Guest complaints, and make sound business decisions.
- Understanding of health and safety regulations, proper food handling procedures, and hygiene standards.
- Ability to manage time effectively with minimal supervision.
- Commitment to exceptional Guest service and building Guest loyalty.
- High school diploma or GED.
- At least two years of supervisor-level or higher experience in a full-service restaurant.
- Current Food Handler Manager certification and RBS certificate, or ability to acquire them; the employer will provide them upon hire.
- Ability to obtain and maintain a Gaming License from the Tribal Gaming Commission, including passing a background investigation.
- Must be at least 21 years of age.
- Manual dexterity to perform job-related functions, ability to stand for long periods or for the duration of a shift, and ability to lift up to 50 pounds with or without assistance.
Nice To Haves
- Some culinary background or experience.
- College-level coursework.
- Assistant Manager or higher experience.
- Experience with fiscal accountability.
- Experience in a high-volume, fine-dining, and/or upscale restaurant.
Responsibilities
- Practice, support, and promote North Fork Mono Casino's culture and demonstrate exemplary Service Standards.
- Oversee daily front- and back-of-house operations on assigned shifts, ensuring smooth service and a clean, safe environment.
- Recruit, hire, train, schedule, and evaluate Team Members, fostering a positive work environment and motivating the team.
- Ensure exceptional Guest service, handle complaints effectively, and implement strategies to improve Guest satisfaction and loyalty.
- Work with the General Manager to operate within budgets, control costs, and monitor inventory to optimize profitability.
- Ensure high-quality food preparation, manage inventory, order supplies, and coordinate with the kitchen team.
- Ensure compliance with health and safety regulations, food handling standards, and other relevant laws and regulations.
- Assist the General Manager with creating and updating menus, potentially collaborating with Chefs on menu development and specials.
- Complete paperwork, including sales, inventory, and Team Member attendance reports.
- Provide leadership, guidance, and mentorship, fostering a culture of excellence and continuous improvement.
- Conduct ongoing group and individual training on policies and procedures.
- Assist the General Manager with setting daily, weekly, and monthly goals and opportunities, and help lead the team to achieve desired results.
- Hold daily pre-shift meetings to communicate pertinent information and reiterate Guest service standards.
- Display and encourage teamwork in the department.
- Treat everyone with care, dignity, fairness, and respect, and recognize achievements.
- Perform other job-related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
