Sports Grill Assistant Room Manager

North Fork Mono Casino•Madera, CA

6d•Onsite

About The Position

The Sports Grill Assistant Manager assists the Sports Grill General Manager with overseeing restaurant operations, delivering a consistent, high-quality Guest experience, and achieving financial goals on assigned shifts. The role helps manage the team, food quality and safety, Guest service, and revenue growth, and serves as a leader, mentor, and problem-solver to support the smooth and profitable operation of the Sports Bar & Grill. Responsibilities are performed in accordance with Company standards, policies, and procedures. This position reports directly to the Sports Grill General Manager. The role oversees front- and back-of-house operations on assigned shifts; supports recruiting, hiring, training, scheduling, and evaluating Team Members; and promotes a positive, motivated work environment. It works with the General Manager on budgets, cost control, inventory, menu updates, goals, and opportunities. The Assistant Manager also helps ensure food quality, Guest satisfaction, regulatory compliance, accurate reporting, and ongoing team training and communication. Work is performed on site in Madera, California. The position involves regular contact with Team Members and Guests and maintenance of the assigned work area. Conditions may be unusually hot, cold, or noisy, may include secondhand smoke or confined areas, and may involve trained chemical usage. The schedule may include various shifts, evenings, weekends, graveyard shifts, holidays, and overtime. Qualified Native American applicants are given preference over non-Native American applicants when they meet the minimum qualifications.

Requirements

High school diploma or GED.
At least two years of supervisor-or-above experience in a full-service restaurant.
Comprehensive knowledge of food, beer, spirits, and wine.
Ability to lead and motivate a team, delegate tasks effectively, and resolve conflicts.
Effective verbal and written communication skills for interacting with Team Members, Guests, and vendors.
Ability to identify and resolve operational issues, handle Guest complaints, and make sound business decisions.
Understanding of health and safety regulations, food-handling procedures, and hygiene standards.
Ability to manage time effectively with minimal supervision.
Commitment to exceptional Guest service and building Guest loyalty.
Current Food Handler Manager certification and RBS certificate, or ability to acquire them; the employer will provide them upon hire.
Ability to obtain and maintain a Gaming License from the Tribal Gaming Commission, including passing a background investigation.
Must be at least 21 years of age.
Manual dexterity to perform job-related functions; ability to stand for long periods or the duration of a shift; ability to lift up to 50 pounds with or without assistance.
Ability to work various shifts, including days, evenings, weekends, graveyard shifts, and holidays.

Nice To Haves

College-level coursework.
Assistant Manager-or-above experience.
Experience with fiscal accountability.
Prior experience in a high-volume, fine-dining, and/or upscale restaurant.
Some culinary background or experience.

Responsibilities

Practice, support, and promote North Fork Mono Casino's culture and demonstrate exemplary Service Standards.
Oversee daily front- and back-of-house operations on assigned shifts, ensuring smooth service and a clean, safe environment.
Recruit, hire, train, schedule, and evaluate Team Members, and foster a positive, motivated work environment.
Deliver exceptional Guest service, resolve complaints, and implement strategies to improve Guest satisfaction and loyalty.
Work with the General Manager to operate within budgets, control costs, and monitor inventory to support profitability.
Ensure food quality; manage inventory, order supplies, and coordinate with the kitchen team.
Ensure compliance with health and safety regulations, food-handling standards, and applicable laws and regulations.
Assist the General Manager with creating and updating menus, potentially collaborating with Chefs on menu development and specials.
Complete required paperwork, including sales, inventory, and Team Member attendance reports.
Provide leadership, guidance, and mentorship, fostering excellence and continuous improvement.
Conduct ongoing group and individual training on policies and procedures.
Assist the General Manager with setting daily, weekly, and monthly goals and opportunities, and help lead the team toward desired results.
Hold daily pre-shift meetings to communicate pertinent information and reinforce Guest service standards.
Display and encourage teamwork, and treat everyone with care, dignity, fairness, respect, and recognition of achievements.
Perform other job-related duties as assigned.