GARNI - Assistant Restaurant Manager

Lake Nona Wave Hotel • Orlando, FL

8d • Onsite

About The Position

The Assistant Restaurant Manager is a floor leader who assists with daily operations across the restaurant, bar service, pool, and in-room dining. The role supports optimum performance, exceptional guest service, and profitability while training and motivating team members to deliver excellent guest experiences. The position maintains fine-dining service standards and supervises restaurant operations when the General Manager is absent.

The Assistant Restaurant Manager works on the floor during service, supports team members, monitors performance, trains staff on procedures and service sequence, and provides feedback. The role also handles guest concerns, communicates food-quality and service issues to the Chef and managers, ensures policy compliance, oversees opening and closing duties, maintains inventory, and verifies end-of-day cashouts and reports. A strong knowledge of the menu and wine list, including pairing suggestions, is expected.

The role requires a bachelor’s degree in Hospitality or the Food & Beverage industry, required alcohol service and Food Handler certifications, and at least three years of supervisory experience in Food & Beverage or an equivalent combination of education and experience. Three to five years of restaurant management experience is required. The position requires evening, weekend, and holiday availability and is onsite.

Requirements

• Bachelor’s degree in Hospitality or the Food & Beverage industry.
• Alcohol service and Food Handler certifications are required.
• At least three years of supervisory experience in the Food & Beverage industry, or an equivalent combination of education and experience.
• Three to five years of restaurant management experience.
• Ability to work evenings, weekends, and holidays.
• Certified Professional Food Managers certification.
• Professional manner, team-player attitude, politeness, and neat, clean appearance.
• Excellent communication skills, strong organization, and attention to detail.
• Ability to walk, stand, and sit for 6–8 hours per day.
• Ability to occasionally climb and maintain balance, and frequently use hands and arms to reach, carry, pull, and lift up to 25 pounds.
• Ability to perform work involving close, distance, and peripheral vision.

Nice To Haves

• Familiarity with restaurant terminology and food-service techniques.
• Full-service dining and hotel experience, preferably in a luxury setting.
• Knowledge of UKG timekeeping, Micros, OpenTable, Revinate, and Alice.

Responsibilities

• Maintain fine-dining service standards, assist servers and hosts on the floor during service, and supervise restaurants where applicable.
• Help ensure guest and team-member satisfaction while assisting on the floor.
• Monitor team members to ensure performance expectations are met.
• Train team members on restaurant procedures and sequence of service.
• Provide feedback to team members based on observed service behaviors.
• Supervise the restaurant and related areas in the General Manager’s absence.
• Participate in department meetings and communicate department goals clearly and consistently.
• Ensure team members have appropriate supplies, equipment, and uniforms.
• Communicate food-quality and service-level issues to the Chef and managers.
• Help ensure compliance with restaurant policies, standards, and procedures.
• Monitor alcohol service for compliance with local laws.
• Perform restaurant team-member and related-department duties as necessary.
• Open and close the restaurant and bar and ensure side work is completed properly.
• Interact with guests to obtain feedback on product quality and service.
• Encourage team members to provide excellent customer service in accordance with Wave Service standards.
• Handle guest problems and complaints, seeking supervisor assistance as needed.
• Conduct inventories to maintain par levels.
• Ensure end-of-day cashouts are completed correctly and send end-of-day reports by email.
• Maintain excellent knowledge of the menu and wine list and offer pairing suggestions to restaurant guests.

Benefits

• Team Member Travel Program with complimentary and discounted stays at CoralTree Hospitality properties.
• Unlimited discounted rates for friends and family.
• Pre-tax flexible benefit plan for healthcare and dependent-care expenses.
• Medical, dental, vision, life, and disability benefits.
• Pet insurance.
• 401(k) plan with company match.
• Employee Assistance Program.
• Paid vacation, sick days, and holidays.
• Team-member discounts from travel, entertainment, and retail brands.
• Special rates at the Lake Nona Performance Club.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level