Assistant Restaurant Manager
About The Position
The Assistant Restaurant Manager is an entry-level management position that assists with the daily operations of restaurants, bars, and room service. The role supports menu planning, maintains sanitation standards, assists servers and hosts during peak meal periods, and supervises restaurant, bar, and room-service departments where applicable. The position helps ensure guest and employee satisfaction while maintaining the operating budget and ensuring that standards and legal obligations are followed. The role assists with managing restaurant employees and day-to-day operations, provides exceptional guest service, and supports human-resource activities such as training, setting performance expectations, coaching, and counseling. Marriott International states that it is an equal opportunity employer committed to a welcoming, inclusive, and non-discriminatory workplace. Westin describes its mission as helping guests enhance their well-being while traveling and encourages associates to embrace their own well-being practices.
Requirements
- High school diploma or GED and 3 years of experience in food and beverage, culinary, or a related professional area; alternatively, a 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major and 1 year of experience in food and beverage, culinary, or a related professional area.
Responsibilities
- Handle employee questions and concerns.
- Monitor employees to ensure performance expectations are met and provide feedback based on observed service behaviors.
- Assist in supervising daily shift operations and supervise the restaurant and related areas in the absence of the Director of Restaurants or Restaurant Manager.
- Participate in department meetings and communicate departmental goals clearly and consistently.
- Ensure employees have proper supplies, equipment, and uniforms.
- Communicate food-quality and service-level issues to the Chef and Restaurant Manager.
- Help ensure compliance with restaurant policies, standards, and procedures.
- Monitor alcohol beverage service for compliance with local laws.
- Assist in achieving or exceeding budgeted goals.
- Perform restaurant employee and related-department duties as necessary.
- Open and close restaurant shifts.
- Interact with guests to obtain feedback on product quality and service levels.
- Supervise staffing levels to meet guest-service, operational, and financial objectives.
- Encourage employees to provide excellent customer service within guidelines.
- Handle guest problems and complaints, seeking supervisor assistance when necessary.
- Work to improve service performance and set a positive example in guest relations.
- Assist in reviewing comment cards and guest-satisfaction results with employees.
- Meet and greet guests.
- Supervise ongoing training initiatives and use available on-the-job training tools for employees.
- Communicate position-specific performance expectations in accordance with job descriptions.
- Coach and counsel employees regarding performance on an ongoing basis.
- Assist with menu planning and maintain sanitation standards.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
