Full-time Staff: Assistant Registrar for Student Records

Lakeland Community College•Kirtland, OH

18d

About The Position

The Assistant Registrar for Student Records serves a critical role in the Office of the Registrar, ensuring the accuracy, integrity, maintenance, and review of student academic records, course schedules, and transcripts. The position provides advanced functional support for student enrollment and academic services and requires extensive knowledge of college policies, procedures, regulatory requirements, and student information systems, including Banner and DegreeWorks. The role processes and reviews student record updates, maintains data accuracy and integrity, supports enrollment-related systems and processes, resolves complex record and system issues, and ensures work complies with institutional policies and applicable requirements. It also provides customer service and guidance to students, faculty, staff, and visitors and contributes to the effective operation of the Office of the Registrar.

Requirements

Associate degree and two years of progressively responsible experience in an educational setting, or an equivalent combination of training and experience.
Proficiency with Microsoft Office applications, including Forms, Word, Excel, and PowerPoint.
Strong analytical, problem-solving, planning, prioritization, and time-management skills, including the ability to manage competing priorities in a fast-paced environment.
Exceptional organizational, written, and verbal communication skills, with accuracy and attention to detail while managing multiple responsibilities.
Ability to collaborate across departments, consider multiple perspectives, and develop practical and creative solutions for diverse stakeholders.
Advanced interpersonal skills and ability to establish trust and maintain effective working relationships with administrators, faculty, staff, students, and community members.
Demonstrated commitment to responsive, professional, high-quality customer service.
Ability to understand, interpret, and follow college operations, policies, procedures, and institutional objectives.
Knowledge of modern office practices, procedures, technology, and equipment, as well as correct English usage and basic mathematics.
Ability to follow oral and written instructions, prepare accurate reports, maintain documentation, and perform mathematical calculations.
Ability to learn, use, and adapt to electronic applications, administrative systems, and emerging technologies.

Responsibilities

Perform student record updates with attention to data integrity, accuracy, regulatory compliance, and college policies and procedures.
Provide professional and responsive customer service to students, faculty, staff, and visitors.
Enter, update, review, and process student information in Banner, including name changes, grade and incomplete-grade changes, GPA and Dean’s List updates, credit awards, degree and program changes, waivers, course substitutions, academic forgiveness, academic standing updates, ‘AW’ re-enrollment, and duplicate-record resolution.
Assist faculty with Registrar processes, including attendance reporting and final grade submission.
Represent the Office of the Registrar and student record function on the college’s LEAP Team.
Conduct Banner testing for upgrades and provide feedback to Administrative Technologies.
Research and recommend solutions for issues related to assigned Banner functions.
Train department staff on Banner functions and collaborate with staff on assigned projects.
Define, analyze, troubleshoot, and resolve system-related problems involving assigned Banner and student records functions.
Register students by phone or email and assist with special program registration and support, including ECTA, welding, and health professions.
Receive and respond to departmental telephone calls and emails; resolve inquiries when appropriate or refer individuals to the appropriate college department or staff member.
Create and maintain spreadsheets and generate routine and ad hoc reports using ARGOS.
Coordinate National Student Clearinghouse report submissions, ensuring accuracy and timely submission.
Process and review IT sanity checks and correct identified student record or system issues as needed.
Process, create, and maintain records of students dropped for non-payment.
Perform other related duties as assigned in support of the Office of the Registrar.