Student Counter Assistant 1 - Registrar

Bowling Green State University • Main Campus (BG), OH

8d • Onsite

About The Position

The Registration and Records Office maintains student and course records, schedules and registers students for classes, processes grades, provides transcripts, and schedules classroom space and times. Student workers support the department and its staff while helping deliver excellent customer service and promote student success. This role is based at the Huntington Building, off the main BGSU campus. Applicants must submit a resume, cover letter, and class schedule with their application.

Requirements

• Excellent communication and customer service skills, in person and over the phone.
• Experience working with computers and learning new programs.
• General knowledge of the BGSU campus.
• Be timely and accurate, a fast learner, and detail oriented.
• Ability to perform tasks independently and assist with training new student employees.
• Reliable transportation to commute to the Huntington Building; the campus shuttle does not currently serve the site.
• Reliability, punctuality, and commitment to established work shifts.
• Must understand and abide by Family Educational Rights and Privacy Act (FERPA) regulations.
• Must submit a resume, cover letter, and class schedule with the application.
• Must be available and commit to working 10 to 12 hours per week, Monday through Friday, between 8:00 a.m. and 5:00 p.m., in 2- to 4-hour shifts.

Responsibilities

• Answer registration-related questions clearly and effectively in person and over the phone.
• Welcome visitors to the Huntington Building and direct them to the appropriate office or department.
• Clearly communicate instructions for submitting forms and requests.
• Sort and distribute mail, documents, and applications to appropriate staff members and areas.
• Direct customers to appropriate staff, including transferring calls and providing accurate contact information for the Registrar's Office and other campus offices.
• Assist staff with sorting, data entry, scanning, organizing, filing, documentation creation, and research as needed.
• Perform other tasks as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed