STUDENT- PPECS Counter Assistant

Ithaca College•Town of Ithaca, NY

About The Position

PARK PORTABLE EQUIPMENT CENTER & SERVICES (PPECS) Counter Assistants support the checkout, return, preparation, and inspection of portable equipment used by student patrons and faculty. They check reservations at the beginning of each shift, prioritize faculty reservations for classroom support, prepare equipment up to 24 hours in advance, and monitor overdue returns so notices can be sent promptly. When patrons pick up assembled reservations, assistants inspect the equipment on the cart against the reservation, verifying equipment numbers and non-reservable items. During quiet periods, they inspect shelf equipment and kits or cases for missing contents or damage. Discrepancies must be reported to the Facilities Manager or Technical Support Manager. After hours, affected equipment should be taken offline and ticketed, with a follow-up email to the PPECS listserv. When equipment is reserved in the future and no replacement is available, it should be taken offline only until the start of the next reservation, and the manager should be notified of the repair priority.

Responsibilities

Perform detailed inspections of portable equipment checked out and returned by student patrons and faculty.
Function-check, prepare, and check out equipment for daily reservations.
Report missing or broken items to the supervisor and create tickets for them.
Check the reservations database at the beginning of each shift to identify equipment that needs preparation or inspection and items that are late.
Prioritize faculty reservations for classroom support at the beginning of each shift.
Prepare equipment up to 24 hours in advance, regardless of when the assistant’s shift ends.
Monitor the returns screen and send notices as soon as equipment becomes late.
Inspect assembled reservation carts at pickup, compare the contents with the reservation, and verify equipment numbers and non-reservable items.
Inspect shelf equipment during lulls, matching kit or case contents against the listed contents and checking for damage or missing items.
Bring discrepancies or problems to the Facilities Manager or Technical Support Manager.
After hours, take affected equipment offline, create a ticket, and send a follow-up email to the PPECS listserv.
When taking equipment offline that is needed for a future reservation and has no substitute, take it offline only until the beginning of the next reservation and notify the appropriate manager of the high repair priority.