STUDENT- PPECS Counter Assistant

Ithaca College•Ithaca, NY

About The Position

PPECS Counter Assistants inspect portable equipment checked out and returned by student patrons and faculty, function-check and prepare equipment for daily reservations, and process equipment checkouts. They review the reservations database at the beginning of each shift to determine what needs preparation or inspection and which items are late. Faculty reservations for classroom support take priority, and assistants should prepare reservations up to 24 hours in advance. They also monitor returns and send notices when equipment becomes late. When patrons pick up assembled reservations, assistants re-inspect the cart and verify that the equipment numbers and non-reservable items match the reservation. During quieter periods, assistants inspect equipment on the shelves, compare kit and case contents with the listed contents, and check for damage or missing items. Discrepancies and problems must be reported promptly to the Facilities Manager or Technical Support Manager. After-hours issues require taking the equipment offline, submitting a ticket, and emailing the PPECS listserv. If an offline item is needed for a future reservation and no substitute is available, it should be taken offline only until the start of the next reservation, and the relevant manager should be alerted to the repair priority.

Responsibilities

Inspect portable equipment being checked out and returned by students and faculty.
Function-check and prepare equipment for daily reservations and process checkouts.
Review the reservations database at the beginning of each shift to identify items needing preparation or inspection and items that are late.
Prioritize faculty reservations for classroom support and prepare reservations up to 24 hours in advance.
Monitor equipment returns and send notices as soon as equipment becomes late.
Re-inspect assembled reservation carts at pickup and verify equipment numbers and non-reservable items against the reservation.
Inspect shelf equipment during quiet periods, matching kit and case contents against the listed contents and checking for damage or missing items.
Report discrepancies and problems promptly to the Facilities Manager or Technical Support Manager.
For after-hours issues, take affected equipment offline, submit a ticket, and email the PPECS listserv.
When an offline item is needed for a future reservation and no replacement is available, take it offline only until the next reservation begins and alert the relevant manager to the repair priority.