Assistant Regional Operations Manager

Cornerstone Home Lending • Houston, TX

1d

About The Position

We are seeking an experienced Assistant Regional Operations Manager with strong time management, organizational skills, a strong work ethic, and flexibility. In this role, you will deliver outstanding service while supporting Originators and Operations team members, while gaining increased leadership exposure within regional operations. Success in this role relies on strong time management, organization, and a positive attitude.

Requirements

• Strong judgment and decision-making ability
• High level of accuracy and attention to detail
• Demonstrated integrity and ethical standards
• Strong knowledge of FHA, VA, FNMA, and FHLMC guidelines
• Solid foundation in mortgage lending operations
• Strong time management, organization, planning, and prioritization skills
• Self-motivated, goal-oriented, and action-focused
• Ability to research, identify, and recommend best practices
• Strong communication and interpersonal skills, with the ability to build team cohesion
• Team-oriented mindset with a willingness to mentor and support development
• Proficiency in Microsoft Office applications (Word, Excel, and PowerPoint)
• Ability to think creatively and approach challenges with resourcefulness

Nice To Haves

• NMLS # is preferred but not required
• Previous experience as a Processing Team Lead, Supervisor, or Manager preferred.

Responsibilities

• Manage processing pipeline, including adherence to compliance requirements, as needed
• Partner with the Regional Operations Manager to identify employee development and training needs and support the implementation of this training
• Support the delivery of training related to system enhancements, procedural updates, program changes, and workflow/compliance requirements
• Facilitate operational coverage during team member absences
• Provide ongoing, constructive feedback to support team development
• Collaborate with Regional Operations and Branch leadership to identify areas of concern and help implement solutions and process improvements
• Support management of loan pipelines to help ensure turn-time SLAs are met and loans close on schedule
• Coordinate backup support during peak volume times for the processing team to maintain service levels
• Partner with the Loan Processing Lead to manage capacity and identify training opportunities and procedural improvements
• Coordinate with Regional Operations manager on file flow and post-closing items as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED