Assistant Manager

Chamberlin & Associates•Phoenix, AZ

5d•$23 - $25

About The Position

The Assistant Property Manager supports the operational and financial performance of the community through administrative, leasing, and financial management responsibilities. The role contributes to rent collection, delinquency management, accurate reporting, and daily operational coordination. Working closely with the Property Manager, the Assistant Property Manager helps ensure policies are followed, resident concerns are addressed, and property operations run efficiently. The position requires strong organization, attention to detail, and the ability to balance financial accuracy with excellent customer service.

Requirements

At least 1 year of experience in residential property management, leasing, or a closely related administrative role.
Demonstrated ability to manage financial transactions, resident ledgers, or accounts receivable accurately.
Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
Working knowledge of fair housing laws and landlord-tenant regulations.
Proficiency with property management software such as AppFolio, Yardi, RealPage, or equivalent, or demonstrated ability to learn new systems quickly.
Strong written and verbal communication skills and a professional, service-oriented demeanor.

Nice To Haves

Experience processing rent collections, delinquency follow-up, or financial reporting in a multifamily environment.
Familiarity with lease documentation, move-in and move-out procedures, and resident file management.
NALP designation or active pursuit of CAM or an equivalent credential.
Experience in a third-party property management environment.
Demonstrated interest in growing into a Property Manager role.

Responsibilities

Process rent payments accurately and on time, maintaining clean ledger records in AppFolio.
Monitor delinquency daily and initiate follow-up calls, emails, and notices in accordance with company policy and legal timing requirements.
Post charges, credits, and adjustments to resident accounts accurately and with proper documentation.
Assist the Property Manager in preparing monthly financial reports, variance summaries, and owner reporting packages.
Reconcile move-out accounts accurately and complete security deposit dispositions within required timeframes.
Assist with application processing, lease preparation, and move-in coordination.
Ensure lease files, addenda, and supporting documentation are complete, accurate, and properly stored.
Assist with renewal outreach and lease renewal processing; track expiring leases and follow up with residents on a defined schedule.
Monitor traffic, follow-up activity, and conversion performance, and regularly report findings to the Property Manager.
Serve as a professional point of contact for resident inquiries, service requests, and general concerns.
Handle routine resident complaints and sensitive situations diplomatically, resolving them at the appropriate level before escalating to the Property Manager.
Support move-in and move-out processes to provide residents with a consistent, professional experience.
Assist with resident communications, including notices, newsletters, and event coordination as directed.
Maintain accurate and organized resident files, compliance documentation, and operational records in AppFolio.
Assist the Property Manager with preparation for property inspections, audits, and ownership visits.
Coordinate vendor access, work order follow-up, and maintenance communications on behalf of the Property Manager as needed.
Ensure office procedures, filing systems, and administrative workflows are followed consistently by the leasing team.
Complete daily, weekly, and monthly reporting accurately and on schedule.
Provide day-to-day guidance and support to Leasing Specialists on administrative processes, system usage, and policy adherence.
Assist the Property Manager in onboarding new leasing team members by sharing office procedures and operational expectations.
Model professionalism, accuracy, and accountability in interactions with residents, team members, and vendors.
Seek feedback from the Property Manager and apply it consistently as part of professional development.