Assistant Property Manager - Hubbard Gardens

Millennia Housing Management•Indianapolis, IN

1d•Onsite

About The Position

The Millennia Companies is seeking an Assistant Property Manager with knowledge of residential housing and housing programs. Reporting to the Community Manager, this role shares responsibility for the overall operation of the community and the day-to-day implementation of policies, procedures, and programs to ensure the property is well managed and maintained. The Assistant Property Manager supports leasing and resident retention, helps manage operational and financial aspects of the property under the supervision of a Property Manager or Senior Property Manager, and maintains compliance with housing laws and company procedures. The position includes screening prospective residents, managing leases and recertifications, coordinating work orders and vendor services, processing invoices and rent payments, maintaining property records, and supporting marketing and resident satisfaction. Work takes place indoors and outdoors in a residential setting, with regular exposure to weather, noise, people, and equipment. The role requires travel, potentially weekly, usually for up to one to three days, and the ability to work varying shifts during regular business hours, including evenings and weekends.

Requirements

High school diploma or GED, or at least two years of experience in residential leasing or property management.
Housing experience is required.
Marketing, sales, or customer service experience is required.
Excellent verbal and written communication skills and strong time-management skills.
Experience with Microsoft Office, including Word, Excel, and PowerPoint.
Knowledge of state and local landlord/tenant laws and applicable building codes.
Knowledge of leasing and resident retention, including lease renewals and recertifications.
Ability and willingness to travel; travel commitments are generally one to three days maximum but may occur weekly.
Ability to work various shifts when needed during regular business hours, including evenings and weekends.
Strong customer service, interpersonal, organizational, analytical, and problem-solving abilities.
Ability to analyze complex problems, propose workable solutions, and implement corrective actions.
Ability to influence stakeholders and gain support for ideas across differing priorities.
Understanding of data analysis, budgeting, and business operations, with a strategic and business-oriented mindset.
Ability to collaborate across functional areas and build relationships with different levels of the organization.
Ability to perform the physical demands of the role, including occasional standing, walking, sitting, handling objects or controls, reaching, climbing stairs, balancing, stooping, kneeling, crouching, crawling, and lifting or moving up to 20 pounds.
Ability to meet the position's vision requirements, including close, distance, color, and peripheral vision, depth perception, and adjusting focus.
Successful completion of a background check process, including reference checks, pre-employment drug testing, credit review, and criminal background review.

Nice To Haves

Affordable housing experience, particularly involving Department of Housing and Urban Development (HUD) programs and Low-Income Housing Tax Credit (LIHTC).
Experience with Onesite property management software.

Responsibilities

Interview and screen prospective residents for occupancy.
Help maintain property rentals by advertising vacancies, filling them, negotiating and enforcing leases, and maintaining and securing the premises.
Assist with operational and financial aspects of the property under the supervision of the Property Manager or Senior Property Manager.
Identify appropriate contractors, define scopes of work, and obtain necessary bids.
Process and monitor work orders, and route resident service requests to maintenance for prompt processing.
Process and submit invoices for payment.
Collect and receipt rent and prepare deposits using Onesite property management software.
Submit required reports and maintain records according to company policy.
Conduct in-house monthly file audits and maintain the property filing system daily, including applicant/resident, accounting, vendor, and contract files.
Organize and file reports, leases, and other paperwork.
Inspect apartments and the community, including move-in and move-out conditions, and complete the inspection process within 24 hours of the action.
Complete recertification paperwork by required deadlines and secure lease renewals and recertifications each month.
Execute apartment leasing marketing and advertising campaigns in conjunction with the Affirmative Fair Housing Marketing Plan.
Develop marketing ideas to promote the community and improve resident satisfaction.
Stay current on and comply with policies and laws affecting community marketing and leasing.
Maintain a positive, service-oriented attitude toward residents and other stakeholders.
Support managers with special projects and work independently or as a team member.